Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success.

Location:

Fort Myers, FL at the San Carlos Branch (16740 San Carlos Blvd, Fort Myers, FL 33908). Bilingual Spanish preferred.

Job : R226538

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquires and deepens the branch customer base through proactive sales and service activities, managing the customer experience by identifying opportunities to improve their financial wellbeing, collaborating with ecosystem partners to grow their share of wallet and positioning PNC solutions to drive revenue and loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience, performs lobby engagement activities to connect with customers and position PNC products to meet their needs, and educates customers on options for managing financial transactions with technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively, driving customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and participates in branch daily operations, ensuring they are completed efficiently and accurately.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. List below includes required and preferred qualifications.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Roles at this level typically require an associate’s or equivalent degree as well as related experience or product knowledge. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No Degree

No Required Certification(s)

Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

PNC offers a comprehensive range of benefits, including medical and prescription drug coverage (with an HSA feature), dental and vision options, life insurance for employees and their families, short‑term and long‑term disability protection, a 401(k) plan with PNC matching, pension and stock purchase plans, dependent care reimbursement, back‑up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

Paid time off includes parental leave, up…