BAS - Technical Support

BAS Technical Support - Fort Myers, FL

The Technical Support Specialist will facilitate the growth of the company by providing the highest level of customer service and support.

The company offers a very in-demand product in a very niche space and has a tight‑knit team of tenured staff members.

• Established 25+ years ago
• 20+ Employees
• Company designs and manufactures microprocessor‑based controllers and a variety of equipment that complement the controllers that include temperature, pressure, humidity and current sensors. They also create custom support software for the Windows computers to monitor/interact with the controllers from anywhere.
• Products Offered:
  Controls, Communications, Temperature Sensors, Humidity Sensors, Thermostats, Voltage Sensors, CO2 Sensors, Compressors.

• Technical Support

• Ft. Myers, Florida

• Assist customers via phone or email about equipment troubleshooting, start‑up procedures, upload firmware and configurations.
• Resolve customer issues or problems in a manner that is consistent with company values.
• Create configurations, graphics, and drawings for Sales Orders.
• Maintain product and application knowledge.
• Meet or exceed project goals.

• Competitive Pay
• Benefits (offered after 90‑day probationary period):
  • 401k – offered after 90 days, matches up to 4%
  • Excellent Holiday and Vacation pay
  • Medical: HMO Plan (paid for 85%) or HSA Plan (100% paid by Employee as well as contributes $1,000 to an HSA account Annually)
  • Dental and Vision