IT Technician

Overview

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

This position is responsible for providing technical assistance, support, and advice to hotel staff and guests using computers and computer peripherals. The IT Technician will troubleshoot and diagnose issues as reported by staff, gather data to identify staff needs, and use that information to identify, interpret, and evaluate system and network requirements. The role may also assist other hotel staff to conduct user training in the proper use of new hardware and software as it is introduced.

He/She will work with corporate IT staff as needed or in conjunction on certain projects or escalations.

Position: IT Technician

Location: Fort Myers, FL

Reports to: Director of Finance and Mainsail VP of Information Technology

Status: Non-Exempt

• Receive, configure, install and support computer hardware and peripherals in a networked environment
• Troubleshoot, diagnose and repair hardware and software issues for users in their workspace
• Assist the Corporate IT staff in the rollout of network, operating system and software upgrades and patches as those requirements arise
• Maintain PCI and Brand standards
• Use common tools, diagnostic software, and utilities to perform routine maintenance and upgrades on computers, peripherals, network hardware and appliances
• Perform other departmental duties as may be required by Management
• Maintain a clean, safe and hazard-free work environment
• Ability to assist with AV needs including setting up projectors, laptops, and basic AV requirements
• Other duties as assigned by Management

• High School diploma, GED, or equivalent required
• Associate degree in a computer related discipline is preferred
• One (1) year of experience in computer hardware support and maintenance is preferred
• Previous hotel or hospitality experience is a plus
• Ability to work in a team
• Excellent interpersonal and communication skills – written and verbal

• While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must maintain composure and objectivity under a fast-paced work environment and demanding guest situations
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers, guests and vendors

The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

• Full-time Associate Benefits
  • Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
• Part-time Associate Benefits
  • All above-listed benefits except for Medical Insurance and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.