IT Coordinator

About this position

Do you thrive in a fast-paced start-up environment and want to lead a high-performing team at one of the fastest-growing functional beverage companies in the U.S.? We are seeking a highly motivated IT Coordinator who can help support and evolve Mitra9’s technology ecosystem. This role is ideal for a college student, recent graduate, or early-career IT professional who naturally understands technology, enjoys solving problems, and is excited about building scalable systems and processes.

This person will play a key role in helping Mitra9 scale responsibly by creating structure, supporting employees, partnering with external vendors, and helping leadership make smart technology and security decisions without over complicating the business.

Personality and communication fit are extremely important for this role. We’re looking for someone who is proactive, dependable, approachable, and excited to grow in a startup environment. This is a hybrid role working remotely and in our Fort Myers office.

What you'll do

IT Operations & Support

• Help manage Mitra9’s day-to-day IT systems, accounts, devices, and software platforms
• Support employees with technical troubleshooting and IT-related requests
• Build and manage an internal ticket submission/support process
• Assist with hardware/software setup, access management, and account provisioning
• Be available and responsive when urgent IT issues arise

Security & Process Development

• Help build scalable onboarding and offboarding processes
• Support IT security best practices across systems and users
• Help create a “right‑sized” IT and security structure that can scale with the business
• Partner with external IT/security vendors, including Our Third‑Party IT Company and other IT platforms
• Help maintain documentation, policies, and system organization
• Ensure systems remain functional, protected, and cost‑effective as the company grows
• Serve as the primary day‑to‑day liaison with Our Third‑Party IT platforms and MSP
• Be highly communicative and proactive with external partners and internal stakeholders
• Clearly explain technical issues, risks, and recommendations in simple, non‑technical terms to leadership
• Help leadership evaluate software, systems, and technology investments
• Manage IT‑related purchasing responsibly and obtain leadership approval for technology spend and budget items
• Assist with implementation and management of AI platforms and accounts (ChatGPT, Claude, Gemini, etc.)
• Help develop AI usage best practices for internal teams
• Explore ways AI tools can improve workflows, productivity, and communication
• Help the company stay informed on practical and scalable AI solutions

Qualifications

• Recently completed a degree in Information Technology, Cybersecurity, Computer Science, or a related field
• Strong interest in IT systems, cybersecurity, SaaS tools, and emerging technologies
• Naturally tech‑savvy with strong troubleshooting instincts
• Strong communication skills and the ability to simplify technical concepts
• Friendly, approachable, and service‑oriented with internal team members
• Organized, responsive, and comfortable balancing multiple priorities
• Self‑starter who enjoys figuring things out and improving systems
• Excited by startup environments and helping build processes from the ground up
• Comfortable working closely with leadership and external vendors

Preferred

• Experience with Google Workspace, Microsoft 365, MSPs, & ticketing systems
• Familiarity with cybersecurity concepts and best practices
• Experience using or managing AI tools/platforms
• Experience working with outsourced IT or MSP partners