IT Support Specialist
Listed on 2026-09-16
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
This is an IN-OFFICE position in our FORT MYERS Office.
About Us:Tele Specialists is a rapidly growing national telemedicine company seeking the right talent to join our team. We provide emergent and routine neurology and psychiatry services in over 300 hospitals across the country and continuing to expand services. We are seeking the right talent to join our team and help us with our mission of impacting patients, providing timely high-quality care to patients, and transforming the future of healthcare.
We have an innovative and entrepreneurial culture that provides the opportunity for personal and professional growth.
- A great culture with a team environment
- A fun, diverse work environment
- A rapidly growing company with career advancement opportunities
- Medical, Dental and Vision benefits
- Paid Vacation
- Leadership Training Classes
- Tuition Reimbursement
The IT Support Specialist provides first-level technical support to employees, physicians, and other users working remotely and from corporate locations. Under general supervision, this position installs, configures, maintains, tests, and troubleshoots computers, applications, peripheral equipment, and network connectivity.
The position resolves routine technical issues, documents support activities, communicates clearly with users, and escalates complex or high-impact issues to the appropriate resource. The IT Support Specialist I also supports technology deployments, equipment inventory, user training, and other IT initiatives.
This is an IN-OFFICE position in our FORT MYERS Office.
About Us:Tele Specialists is a rapidly growing national telemedicine company seeking the right talent to join our team. We provide emergent and routine neurology and psychiatry services in over 300 hospitals across the country and continuing to expand services. We are seeking the right talent to join our team and help us with our mission of impacting patients, providing timely high-quality care to patients, and transforming the future of healthcare.
We have an innovative and entrepreneurial culture that provides the opportunity for personal and professional growth.
- A great culture with a team environment
- A fun, diverse work environment
- A rapidly growing company with career advancement opportunities
- Medical, Dental and Vision benefits
- 401k match
- Paid Vacation
- Leadership Training Classes
- Mentorship Program
- Tuition Reimbursement
The IT Support Specialist provides first-level technical support to employees, physicians, and other users working remotely and from corporate locations. Under general supervision, this position installs, configures, maintains, tests, and troubleshoots computers, applications, peripheral equipment, and network connectivity.
The position resolves routine technical issues, documents support activities, communicates clearly with users, and escalates complex or high-impact issues to the appropriate resource. The IT Support Specialist I also supports technology deployments, equipment inventory, user training, and other IT initiatives.
Duties and Responsibilities:- Responds to technical support requests involving hardware, software, user accounts, applications, peripheral devices, and network connectivity.
- Troubleshoots and resolves routine incidents involving Microsoft 365, Windows, Microsoft Entra , multifunction printers, Five9, Domo, Telecare, and other supported applications.
- Creates, updates, and maintains accurate helpdesk tickets, including troubleshooting steps, user communications, resolutions, and escalation details.
- Prioritizes support requests based on urgency, operational impact, and established IT procedures.
- Escalates unresolved, recurring, security-related, or high-impact issues to the appropriate internal team or vendor.
- Communicates status updates, expected next steps, and resolutions clearly and professionally to users.
- Installs, configures, deploys, and maintains computers, workstations, peripheral devices, and related equipment.
- Performs routine system testing, preventive maintenance, software updates, and equipment replacement activities.
- Provides individual instruction and user training for new or updated technologies, applications, and IT processes.
- Creates and maintains technical documentation, knowledge articles, project records, user instructions, and support procedures.
- Tracks technology assets, inventory levels, equipment assignments, and related records.
- Supports employee onboarding and offboarding…
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