Dispatch Supervisor

Job Details

Position:
Dispatch Supervisor

Department:
Fleet Operations

Location:

Fort Myers, FL (Onsite)

Job type:
Full Time

Lead daily dispatch operations supporting critical healthcare delivery services across Southwest Florida. This role is ideal for a strong frontline leader who thrives in fast‑paced, high‑pressure environments and excels at real‑time decision‑making. The supervisor ensures safe, compliant, and on‑time transportation services across multiple service lines including Courier, Pharmacy, EMS, and Distribution.

• Oversee daily dispatch activities, ensuring proper driver coverage for scheduled routes, on‑demand requests, and emergency services.
• Monitor real‑time operations using GPS and fleet systems to address delays, route changes, and service disruptions.
• Serve as the primary escalation point for dispatch‑related issues during assigned shifts.
• Coordinate driver assignments to maximize productivity and service reliability.

• Ensure adherence to DOT, OSHA, HIPAA, and company policies.
• Conduct safety briefings and reinforce standard operating procedures.
• Monitor driver performance, attendance, and compliance; provide coaching as needed.
• Support investigations of accidents, incidents, and service disruptions.

• Assist with hiring, onboarding, training, and mentoring dispatch staff and drivers.
• Provide real‑time coaching and operational guidance.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Escalate operational risks and staffing concerns to leadership.

• Collaborate with internal departments including Pharmacy, EMS, Culinary, and Distribution.
• Maintain accurate dispatch records and performance reports.
• Analyze operational data to identify trends and improve service levels.
• Support implementation of process improvements and technology enhancements.

• High School Diploma or GED.
• Minimum of 3+ years of experience in dispatch, logistics, fleet, or transportation operations.
• Valid driver’s license with acceptable driving record.

• Associate or Bachelor’s degree in Business, Logistics, or Supply Chain.
• Prior supervisory or leadership experience.
• Experience in healthcare, pharmaceutical, or time‑sensitive delivery environments.

• Strong leadership and real‑time decision‑making ability.
• Experience with dispatch systems, GPS, telematics, and routing tools.
• Excellent communication and conflict‑resolution skills.
• Ability to manage multiple priorities in high‑pressure environments.
• Strong analytical and problem‑solving skills.
• Flexibility to work evenings, weekends, holidays, or emergency coverage.

• Lead operations that directly impact patient care and service reliability.
• Work in a fast‑paced, mission‑driven environment.
• Develop leadership skills and operational expertise.
• Be part of a collaborative, high‑performing team.

Lee Sar and CSF offer a comprehensive benefits package that includes an on‑site health clinic, annual bonus program, an HDHP plan at zero cost for associate‑only coverage, employer contributions to HSA and cost‑sharing at all coverage levels, employer‑paid disability and group life insurance, a 401(k) plan with up to 5% employer match and immediate vesting, and a Roth option. Additional benefits include dental, vision, and voluntary plans, tuition reimbursement, professional development opportunities, nine paid holidays, and a generous PTO bank.

Lee Sar and CSF pride themselves as an Equal Opportunity Employer and maintain a Drug‑Free/Tobacco‑Free Workplace.