Operations Manager

Operations Manager

EōS Fitness is a bold and upbeat fitness company dedicated to creating loyal, lifelong fans and exercise practitioners. Core values include taking personal responsibility, optimism, growth, teamwork, and a hard‑fight to win.

This role reports to the District Operations Manager and oversees the Service team to achieve operational excellence across the gym.

Lead, coach, and train the Service team to create an inviting atmosphere, provide exceptional service to members and guests, and act as the central hub for gym information.

• Drive an elevated member experience by listening to and addressing member needs.
• Hire, train, schedule, and supervise staff, including kids club, front desk, and janitorial personnel.
• Communicate goals, expectations, and procedures clearly to staff.
• Provide constructive feedback on performance.
• Ensure high‑quality customer service by handling concerns and resolving issues promptly.
• Maintain compliance with health and safety regulations and certification requirements.
• Oversee facility maintenance and cleanliness, including equipment and common areas.
• Collaborate with Sales, Fitness, Facilities, and Marketing teams to improve gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• Manage emergencies by communicating calmly and clearly with staff and members.

• 2–3 years of operations management experience.
• Strong verbal and written communication skills for interacting with employees, management, and vendors.
• 3–4 years of customer service experience.
• Prior experience or strong interest in the fitness industry (a plus).
• Excellent relationship‑building and influencing skills with stakeholders at all levels.
• Strong attention to detail, systematic problem‑solving, and good time‑management and record‑keeping.
• Proficient MS Office skills.
• Embraces and demonstrates the company’s core values.

• Successful completion of a background check.
• CPR certification required within 30 days of hire.
• In‑depth knowledge of current company policies and SOPs.
• Ability to work in a gym setting, move freely in club floors and rooms, and communicate with employees, members, and the public.
• Ability to access and operate company computer systems for documents, data entry, and report review.
• Physical ability to bend routinely and lift more than 40 lbs.

$65,000 annually.

• Highly energetic and collaborative team environment.
• Management that supports professional development.
• Free membership for employee and one family member.
• Discounted personal training, merchandise, and supplements.
• Employee referral program.
• Daily Pay option to access funds before payday.
• Competitive pay plus vacation, holiday, and sick leave.
• Group health, dental, vision, supplemental life, and Employee Assistance Program.
• 401(k) with company match.
• Personal education growth options via Sophia Learning.

* Benefits subject to eligibility based on tenure and full‑time vs. part‑time status.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.