Sales Leader

Overview

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a modern, confident and effortless style for work, everyday or special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Edison Mall

Express is seeking a Retail Sales Leader to join our team. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in‑store shopping experience for customers.

• Assist in developing and motivating associates to maximize sales potential
• Provide in‑the‑moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management, and execution of standards
• Partner with Store Management to provide feedback on associate performance
• Assist in training associates on store operations, product, policy, and procedures
• Execute action plans that optimize results
• Execute all aspects of daily store operations
• Ensure appropriate associate coverage to create a great customer experience
• Oversee and authorize the checkout experience
• Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store
• Monitor and analyze the customer service provided by team members
• Build an effective schedule with the right associate in the right place at the right time
• Promote and support an environment focused on delivering great in‑store customer experiences
• Effectively resolve customer service issues to a positive outcome
• Lead and model our customer experience model
• Display expert knowledge of product, company policies, promotions, loyalty programs
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor

• Education:
  
  High School or Equivalent
• Years of
  
  Experience:
  
  1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

• Previous retail experience preferred
• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Demonstrated collaborative skills and ability to work well with a team
• Ability to multitask and handle multiple customers and/or processes at once

PHOENIX offers a range of benefits to protect full‑time associates' health and long‑term financial security:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part‑time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Part‑time associates may also be eligible for paid sick leave, public health emergency leave and participation in the 401(k) and Roth 401(k) with company match. Part‑time associates are eligible for an Express merchandise discount, participation in the Learn & Earn incentive program, and voluntary benefits through You Decide.

Actual compensation is dependent on factors such as location, education, relevant skills and experience.

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor work visas for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say 'Associate Relations' or email A