Post Deal Order Support Specialist

About the role

We are a team of highly motivated and talented professionals responsible for supporting Sales after a customer deal has been activated. As part of the Post Deal Order Support (PDOS) team, you will serve as a strategic partner supporting all post‑deal order inquiries, providing end‑to‑end ownership, proactive communication, and high‑quality partnership with Sales and internal stakeholders. This role emphasizes issue resolution, collaboration, and driving a seamless seller and client experience.

Endto End Issue Ownership & Resolution

• Provide specialized support for all post‑deal order inquiries, acting as the primary owner for order corrections and complex scenarios.
• Ensure timely, accurate, and transparent issue resolution, eliminating unnecessary handoffs and reducing ambiguity.
• Conduct root‑cause analysis, identify trends, and recommend operational improvements.
• Take initiative in communicating with Sales by scheduling meetings, reducing email volume, and accelerating case resolution.
• Serve as a subject‑matter expert (SME) in order workflows, policies, and sales processes to equip Sales with accurate coaching and guidance.
• Partner closely with GRO and RDO teams, Finance+, and other NCVI teams to align on shared goals, KPIs, and process flows.
• Participate in joint training, cross‑functional reviews, and process refinements to increase efficiency and reduce handoffs.
• Maintain accurate documentation and contribute to an evolving knowledge repository.
• Review order packages and agreement documentation for accuracy and compliance before and after booking; ensure alignment with pricing policies, SOX, and contract requirements.
• Ensure that client data flows accurately into all downstream systems, contributing to Gartner's data integrity and revenue recognition accuracy.
• Reduce escalations by applying a first‑contact resolution mindset and resolving issues before they grow.
• Highlight improvements and solicit seller feedback to continuously refine the PDOS experience.
• Leverage technology and analytics to monitor accuracy and operational efficiency.

• Associate degree or equivalent work experience preferred
• 3 or more years of related office experience in one of the following areas:
  Administrative Sales Support, Finance Operations or Customer Service
• Excellent time‑management skills and ability to meet tight deadlines
• Excellent verbal and written communication skills, in particular, the ability to convey complex requests in a clear, concise, timely fashion; the ability to convey difficult messaging; and the proven ability to drive teamwork
• Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization
• Demonstrated ability to effectively use active listening skills to understand Sales's needs
• Strong initiative with the ability to work in a fast‑paced, high‑pressure environment
• Ability to adapt to a constantly changing environment
• Proven ability to build strong cross‑functional partnerships and effectively in complex hybrid business organization
• Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges
• Advanced expertise in Microsoft Excel
• CRM (Salesforce based platform) and Oracle experience strongly preferred

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive – working virtually when it is productive and coming together with colleagues in a vibrant community that is purposeful, engaging and inspiring. A reasonable estimate of the base salary range for this role is $56,000 – $78,000.

Employees may also participate in an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. Gartner also offers market‑leading benefit programs including generous PTO, a 401(k) match up to $7,200 per year, and the opportunity to purchase company stock at a discount.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.