Internet Sales Support Admin

Kia and CDJR of Fort Myers, South Florida’s premier auto dealers, are seeking a Business Development Center Sales Coordinator to join our growing company.

• Answer all incoming phone calls according to scripts and schedule appointments for appropriate departments.
• Create folder and gather all information needed for the customer (i.e., VDP page and highlight all important information).
• Log all customers into the CRM tool and detail notes (price, trade, promotional offers, test drive).
• Follow internet checklist and CRM process.
• Update daily scheduled appointments, shows & sold on Google Drive & board tab.
• Follow up with the internet sales checklist department to determine if the appointment was kept and the outcome.
• Schedule future contact as needed or mark as “lost sale” if no future process is needed.
• Reschedule no‑show customer appointments and follow up with unsold customers.
• Purify and update customer changes in the CRM database.
• Generate e‑mails and text messages according to contact guidelines.
• Forward any customer concerns to the appropriate department manager and follow up.
• Other duties as assigned by management.

• High school diploma or equivalent.
• Consistently displays a positive attitude as an Automotive Internet Sales Support Representative.
• Able to work in a team environment and learn quickly.
• Schedule must be flexible.
• Prior experience in an internet sales call center is preferred.
• Basic phone and computer skills required.
• Ability to lift 25 lbs unassisted.

Job Type: Full-time

• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Employee discounts

Kia and CDJR of Fort Myers is an equal opportunity employer and a drug‑free workplace.