Account Manager - Lee

• Location Fort Myers, FL 33912,Fort Myers, FL, 33912,United States
• Job Category Sales, Customer Service, Account Management
• Relocation Expense Covered No
• Employee Type Full-Time Exempt
• Manage Others Yes

• Name Kristin Vaccaro
• Phone
• Email

Position Overview:

We are seeking a dedicated and results-driven Account Manager to join our landscaping business. As an Account Manager, you will be responsible for managing a portfolio of client accounts, building strong relationships, and driving customer satisfaction. You will collaborate with cross-functional teams, coordinate project execution, and ensure the successful delivery of landscaping services that meet or exceed client expectations.

• Client Relationship Management
  • Serve as the primary point of contact for assigned client accounts, developing and nurturing strong relationships.
  • Understand client needs, preferences, and goals, and align our services to meet their requirements.
  • Conduct regular meetings with clients to provide updates, address concerns, and identify opportunities for upselling or cross-selling.
  • Actively seek client feedback and take proactive measures to enhance client satisfaction and loyalty.
• Account Management
  • Oversee the entire lifecycle of client projects, from initial consultation to completion.
  • Collaborate with internal teams, such as designers, technicians, and landscapers, to ensure projects are executed smoothly.
  • Develop project plans, timelines, and budgets, ensuring adherence to deadlines and financial targets.
  • Monitor project progress, resolve any issues, and communicate updates to clients and stakeholders.
• Customer Service and Support
  • Provide exceptional customer service, promptly responding to client inquiries, requests, and concerns.
  • Act as a liaison between clients and internal teams, ensuring effective communication and problem resolution.
  • Address any service-related issues or complaints in a professional and timely manner.
  • Strive to exceed customer expectations and maintain a high level of client satisfaction.
• Business Development and Growth
  • Identify opportunities for upselling and cross-selling additional services to existing clients.
  • Collaborate with the sales and marketing teams to develop strategies to expand the client base.
  • Attend industry events, networking functions, and trade shows to build relationships and generate leads.
  • Stay updated on industry trends, competitors, and market conditions to provide valuable insights.
• Collaborate with the accounting team to create accurate project estimates and proposals.
• Monitor project costs and budgets, ensuring profitability and cost-effectiveness.
• Review and approve client invoices, ensuring accuracy and timely billing.
• Address any billing disputes or discrepancies in a professional and timely manner.
• Collaborate closely with internal teams, such as sales, marketing, design, and operations, to ensure smooth project execution and customer satisfaction.
• Provide necessary project details and specifications to internal teams and coordinate their efforts.
• Foster a collaborative and positive work environment, promoting teamwork and effective communication.

• Bachelor's degree in Business Administration, Marketing, or a related field is a plus
• Proven experience (2+ years) in account management or a similar client-facing role in the landscaping or related industry.
• Excellent interpersonal and communication skills to establish and maintain strong client relationships.
• Strong organizational and multitasking abilities, with the ability to manage multiple projects simultaneously.
• Solid understanding of landscaping principles, materials, and practices.
• Proficiency in CRM software, project management tools, and Microsoft Office Suite.
• Strong problem-solving and negotiation skills to address client needs and resolve issues.
• Ability to work well under pressure, meet deadlines, and achieve targets.
• Self-motivated with a proactive approach to customer satisfaction and business growth.
• Have a valid drivers license

Training and ongoing support and mentorship