Sales Support & Customer Care Coordinator

Copy Lady is looking for a sharp, organized, computer-proficient person to join our Fort Myers team in a key Sales Support & Customer Care position.

This is more than a receptionist job. We’re looking for someone who enjoys working with customers, is comfortable with technology, recognizes sales opportunities, and can help keep a busy sales and service office organized and moving forward.

• Answer and provide backup for incoming customer calls
• Take and qualify incoming sales leads
• Ask the right questions and gather accurate information from prospective customers
• Assist our sales team with customer follow-up, quotes, information, and general sales support.
• Help make sure sales opportunities and customer requests don’t fall through the cracks
• Maintain accurate customer records and filing
• Provide backup dispatch support for our service department
• Enter and update information accurately in our computer systems
• Communicate with customers, sales representatives, and service technicians
• Assist with general office responsibilities as needed

• Strong computer skills are a must for this position.
• Is very comfortable working with computers and office equipment.
• Has good typing and data-entry skills.
• Is proficient with basic Microsoft Office software, including, Word, and Excel
• Learns new software and computer systems quickly.
• Communicates confidently and professionally on the telephone.
• Enjoys helping customers and providing excellent service.
• Is comfortable asking questions and gathering information from prospective customers.
• Has a sales-support mindset and can recognize when a customer inquiry represents a potential sales opportunity.
• Is organized and capable of handling multiple priorities.
• Pays attention to details and follows through.
• Is dependable, professional, and works well as part of a team.
• Previous experience in
  sales support, customer service, office administration, dispatch, or a similar position is preferred.
• We can teach you our products, equipment, systems, and industry.
• What we need you to bring is computer proficiency, professionalism, organization, initiative, excellent communication skills, and a willingness to learn.

Copy Lady offers a professional, team-oriented work environment along with:

• 401(k) retirement plan with employer matching
• Health insurance options
• Paid time off (PTO)
• Paid Vacations
• Paid holidays
• Monday–Friday work environment
• Training on our products, systems, and industry
• An opportunity to become an important part of our sales and customer-support team

Compensation is based on experience and qualifications.