Family Support Services Specialist

Family Support Services Specialist (7754)

Job Category: Community/Social Services

Requisition Number: FAMIL
007673

• Full-Time
• Rate: $20.41 USD per hour

SW Placement - Ford St. 4150 Ford St. Ft. Myers, FL 33916, USA

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is looking for a talented Family Support Services Specialist who wants to make an impact in the lives of others.

Family Support Services Specialists provide assistance and support to the Case Management Organization by performing tasks such as client transportation, supervised visitation, and supervision of children awaiting foster care placement.

• Transport clients and children to and from program placements, supervised visits, medical and dental appointments.
• Prepare required reports and other documentation as instructed by unit supervisor.
• Attend and participate in staff/professional trainings, meetings and supervision sessions.
• May assist with administrative tasks and responsibilities such as answering agency phones, filing, completion of client referrals, drug test administration for clients.
• Evening hours required (second or third shift) and some weekends.

• Responsible to carry and maintain an agency cell phone 24 hours a day.
• Function in the community without direct supervision.
• Function professionally on a team.

• Ability to drive and required to drive Agency or personal vehicle.
• Ability to sit for long periods of time and write notes as required.
• Adapt to irregular working hours (some shift work), perform light lifting.
• Valid driver's license and appropriate auto liability insurance required.
• Certified First Aid/CPR and crisis intervention.
• Good verbal and written skills.
• Must maintain confidentiality of all client information.

High School diploma, some college preferred.

One to three (1-3) years’ experience in community service agencies preferred.

• Good time management, organizational, verbal and written communication and interpersonal skills.
• Ability to function in a multi‑cultural environment effectively with clients, co‑workers, volunteers, government agencies and general public.
• Dependability, discretion and good judgement.

• Reports to unit supervisor.
• Team player with co‑workers and administrators.
• Accurate, complete and timely submission of required documents and reports.
• Adherence to all licensing and quality assurance standards.
• Liaison to government, courts, schools and community providers.
• Adherence to agency policies and procedures.

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
  • Note:
    
    Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement

LSF is proud to be an equal opportunity employer. Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.