Field Team Lead: Content Restoration & Training

Position Summary

As a Team Lead in the content restoration industry, you will be a pivotal figure in our organization, leading and guiding a field team to execute job plans effectively. Your primary responsibilities involve maintaining labor efficiency, demonstrating a high level of proficiency in job skills, and providing on-the-job technical skills training to technicians. Additionally, you will be responsible for full content restoration inventory management, ensuring a deep understanding and application of the process.

Clear communication of essential job and personnel information to leadership is crucial for efficient operations.

• Lead the field team in executing job plans efficiently and in line with company standards.
• Maintain labor efficiency and optimize resource allocation to meet project timelines and budgets.
• Level 2 Team Leads coordinate and lead teams during overnight jobs.
• Level 3 Team Leads guide their teams through high-end and large loss jobs.

• Demonstrate a high level of proficiency in job technical skills, setting the standard for the team.
• Technical Training:
  Provide on-the-job technical skills training for technicians, ensuring continuous development and improvement.
• Level 2 Team Leads understand structural mitigation and restoration processes to work with our referral teams.
• Level 3 Team Leads understand and consistently meet job metrics.

• Possess a deep understanding and application of full contents inventory management for basic jobs.
• Level 2 Team leads develop content evaluation skills for inventorying non-restorable content in fire and water loss jobs.

• Effectively communicate essential job and personnel information to leadership for coordination and planning.
• Exhibit excellent customer service skills to ensure client satisfaction and uphold the company's reputation.

• Maintain a clean and well‑organized work vehicle, upholding safety and professional standards pre and post trips.

• Prepare supplies for jobs, ensuring all required equipment and materials are ready for efficient job execution.

• The Field Team Lead will report directly to the location’s Operations Manager or the Excellence Manager at 1-800-Packouts of Georgia.

• Participate in the annual review.
• Provide input and feedback for improvements as necessary.

• Proven team leader within a service industry with self‑driven results.
• Ability to lead oneself and service techs with effective results.
• Strong planning and execution skills.
• Strong conflict management skills.
• Excellent communication and interpersonal abilities.
• Detail‑oriented with a focus on data accuracy.
• Ability to lift and carry objects up to 50 pounds.
• Ability to pass a thorough background check and drug test as part of the pre‑employment requirements.
• Possess a valid DOT certification to ensure compliance with transportation regulations.
• A willingness to adapt to changes and continuously improve.

Note:

This job description is subject to change based on organizational needs.