Assistant Community Manager

Basic Function

Assists Community Manager in the day‑to‑day operation of the community and in managing all aspects of the property including administration, leasing, accounting, bookkeeping, service and resident relations.

The activities listed below are not all inclusive; however, they are indicative of the type of activities normally performed by the Assistant Manager. Other duties may be assigned.

• Pre‑qualify, show and lease apartments.
• Acts as Community Bookkeeper; post rental payments, code and pay invoices, prepare monthly billing for each apartment, account for disbursement of petty cash, adjust delinquent accounts, settle delinquent accounts, prepare late notices and file evictions.
• Develop marketing strategies for leasing apartments and establish goals for Leasing Associates.
• Provide superior resident services, solve day‑to‑day problems and maintain good relations with residents.
• Ensure the timely completion of forms and reports, including Weekly Community Overview Report, Weekly Status Report and Monthly Report of Financial Activities.
• Enter new lease data information, including lease terms, amount of rent, demographic information, etc.
• Monitor Lease Expiration Report.
• Shop competition and prepare monthly Market Survey.
• Inspect vacant apartments for damages and cleanliness as described in Move‑In/Move‑Out Procedures.
• Develop ideas for improving operations and profitability.

• Legal procedures concerning delinquent accounts.
• Monthly billing of rental accounts.
• Routine purchases that are authorized in the Operation Budget.
• Weekly and Monthly Activity Reports.

• Payment of invoices and refunds of security deposits.
• Bad debt write‑offs.
• Short and long term marketing strategies.
• Community improvements.
• Resident requests that are contrary to Company policy.

• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school and/or one to three years of related experience in Payable/Receivables; or an equivalent combination of education and experience. Leasing experience, management training and sales experience are desirable. A Real Estate license may be required in some states.

Must have excellent people skills, be a strong team player with good communication skills and the ability to manage time and set priorities.

Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge of bookkeeping, business math, accounting, management and marketing. Must be computer literate and able to use office equipment, including typewriter and calculator.