Retail Sales Associate

Salary

$13.00 to $16.00 per hour. We offer an easily achievable commission structure that pays you for every transaction you process.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business: most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the 2nd day of employment. Employees can withdraw up to 50 % of earned wages up to seven times per payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation:
  One week of paid vacation after six months of full‑time service; an additional week after one year; two weeks on each subsequent anniversary (up to 120 hours after five years).
• Sick/Paid Personal Time: 8 hours after six months; 16 hours on each anniversary (years 2‑5); 24 hours after five years.
• Employee discounts from the first day of employment.
• Tuition Reimbursement up to $2,000 per year for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies via First Cash Perks.
• Auto‑enrollment in the First Cash 401(​k) program after six months of employment.
• First Cash Pet Insurance program.

We are seeking entry‑level, full‑time retail sales associates for pawn store locations nationwide. The role partners with the entire store staff to provide customer service on both lending and retail sides. Associates greet, engage, and interact with customers, processing sales, loans, and other transactions. You will work with a wide variety of merchandise, including jewelry, tools, electronics, firearms (in FFL locations), and more.

The full‑time position offers an hourly wage plus commission based on productivity. Pay is based on work location, qualifications, and experience.

• Greet and interact with all customers to develop a rapport and recommend appropriate financial solutions.
• Perform non‑management open/close procedures.
• Keep the sales floor clean, stocked, and maintain merchandise displays.
• Execute sales and loan transactions in accordance with established policies and regulatory requirements.
• Handle all cash and negotiable items in accordance with established policies.
• Answer incoming calls per company standards.
• Communicate legal aspects of pawn and buy transactions to customers.
• Communicate effectively with coworkers and managers, displaying respect and using effective communication tools.
• Collaborate with all employees to create a positive, memorable customer experience.
• Successfully complete assigned training.
• Perform other related duties as assigned.

• Must be willing and able to lift or carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and obtain firearms certification.
• Employees may be asked to assist a customer outside the building or retrieve items from exterior storage areas.
• Minimum age: 18 years.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Must work a flexible retail schedule, including weekends and holidays.
• Computer‑literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers may earn 2‑8 % commission based on gross profit of their personal performance. Detailed information will be provided during the interview process.

Note:

The details in this description are not a comprehensive list of duties or responsibilities. Management may assign or reassign duties at any time.

All employees must agree to a binding arbitration agreement to resolve disputes.

Pay rates will not be below any applicable local minimum wage requirements.

• Earned Wage Access is provided…