Assistant Manager

SUMMARY

The Assistant Manager assists and consults with the Store Manager on overall operations and administrative duties, determines methods and approaches needed to accomplish the store’s goals, and is knowledgeable in each product area or department. The position upholds policies, procedures and standards listed in the visual manual and provides outstanding customer service, promoting merchandise in the store. The Assistant Manager takes supervisory control in the Store Manager’s absence and is trained in the Store Manager’s responsibilities.

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with the Store Manager to establish action plans to accomplish departmental and overall store responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility for the entire store in the absence of the Store Manager.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities.
• Provide outstanding customer service as outlined in the customer service manual.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Uphold all company policies and procedures in the operations, personnel, visual, and customer service manuals.
• Protect company assets and information by ensuring accuracy of internal controls and reporting potential fraud risk.

• Supervise employees in the absence of the Store Manager, including interviewing, training, planning, assigning, directing work, and resolving problems.

• 1‑3 years of customer service experience in retail, preferably in footwear and athletic apparel.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Ability to manage a team and meet overall goals and profits.
• Self‑starter with initiative and the ability to take on important tasks without being asked.
• Strong attention to detail and the ability to handle multiple tasks simultaneously with precision.
• Team‑player who is passionate about outstanding customer service and selling merchandise.