Overnight Stocking Coach

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and illustrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., Store of the Community and community outreach programs). Ensures customer needs, complaints, and issues are successfully resolved, develops and implements action plans to correct deficiencies, and provides process improvement leadership to ensure a high‑quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit‑Loss statements and managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area. Confirms expenses are indexed to sales, monitors and ensures the effectiveness of merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops and implements action plans to mitigate shrink while meeting sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability, and measuring progress. Demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies and procedures, supports company mission values and standards of ethics and integrity by implementing related action plans and utilizing the Open Door Policy. Provides direction and guidance on applying these practices in executing business processes.

• Lead and develop teams, teaching, training, and listening to associates.
• Communicate and collaborate on store operations, technology, initiatives, merchandising, and company direction.
• Introduce and lead change efforts, set clear expectations, and implement business solutions.
• Model and demonstrate the One Best Way customer service standards.
• Manage and support customer service initiatives and resolve customer issues.
• Track and evaluate profit‑loss statements, budgeting, forecasting, and expense control.
• Ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Hire, train, mentor, assign duties, set expectations, and recognize associates.
• Recruit and develop qualified associates.
• Coordinate job‑related activities with stakeholders and support business needs.
• Maintain compliance with policies, procedures, values, ethics, and integrity.

• 2 years of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years of general work experience and 1 year’s supervisory experience.
• For facilities that sell firearms, successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state‑specific requirements, completion of a current state‑issued Certificate of Eligibility.
• Attend and successfully complete all job‑required trainings and assessments (e.g., Academy trainings, Open Door trainings).

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of…