Consumer Loan Specialist - Sales Customer Service

Overview & Responsibilities

Are you looking for a long‑term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, read on!

This position earns a competitive salary of $32,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually. In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution; paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long‑term disability.

As a Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships, and meeting sales goals. The successful candidate will possess a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.

We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the U.S., and we continue to expand into new states each year. Our Core Values focus on Our Team, Our Customers, and Our Performance with a commitment to identify lending options that fit each customer’s unique needs.

We are also dedicated to giving back to our communities through volunteer opportunities, food drives, and an annual fundraiser for St. Jude Children’s Research Hospital.

Our growing company offers a bright future, a clear career path, and many growth opportunities for all team members. Our supportive culture encourages continuous improvement and goal attainment. We appreciate our employees by offering great benefits, competitive pay, and performance rewards.

• Actively seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants.
• Assist potential borrowers by explaining the loan process and answering questions about loan products and processing.
• Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Close loans, assemble loan folders, and break down files as well as perform other miscellaneous tasks.
• Consistently meet or exceed loan goals.
• Responsible for day‑to‑day servicing of an ever‑growing, complex consumer loan portfolio.
• Apply analytical skills to quickly and efficiently resolve customer issues.
• Process insurance claims, follow‑ups, and payments daily and maintain the insurance log.
• Provide excellent customer care through daily transactions, customer inquiries, and problem resolution.
• Answer incoming phone calls and check branch voicemail.
• Build trust with customers and internal staff by embodying and demonstrating the organization’s core values, policies, procedures, and compliance.

• High school diploma or equivalent.
• Minimum of 1 year of sales experience (e.g., retail sales, goal‑oriented or incentive‑based).
• Professional demeanor, positive attitude, and strong communication and customer relations skills.
• Ability to work in a high‑performing, fast‑paced, goal‑oriented team environment.
• Ability to navigate priorities while paying close attention to details.
• Basic computer skills and familiarity with Windows and Microsoft Office.
• Meet acceptable standards for criminal background history, credit history, and pass a pre‑employment drug screen.
• Meet eligibility requirements for insurance licensing to sell voluntary insurance products; eligibility is based on a criminal background check conducted by the state’s department of insurance.

We offer a competitive compensation and benefits package including:

• Health, dental, and vision insurance
• 15 days of paid time off (PTO) to…