Customer Service Specialist

Customer Service Specialist

The State Personnel System is an E-Verify employer.

Requisition No: 868107 Agency:
Commerce

Working Title:

Customer Service Specialist Pay Plan:
Career Service Position Number:  Salary: $43,308.00 Posting Closing Date: 07/03/2026 JOB TYPE: FULL TIME / Career Service

POSITION LOCATION:

Fort Pierce, FL (relocation benefits are not available for this position)

Your Specific Responsibilities:

• Conduct outreach and assessment services to Migrant and Seasonal Farm Workers in the areas where they live, work, and congregate.
• Determine employment needs through interviews.
• Discuss services available through the One Stop Career Centers.
• Provide information and assistance consistently with their needs related to benefits, training, labor market information and supportive services.
• Make available, and distribute concise written documents, informing workers of their rights under State and Federal Statutes and Regulations.
• Advise MSFW's of the Worker Complaint System.
• May assist in conducting Prevailing Wage Surveys.
• Interview applicants and refer to available job openings and other support services as appropriate.
• Assist other professional staff in identifying and extending services to MSFW's in need of job referral, intensive counseling, guidance or other specialist services.
• Conduct job development for MSFW applicants.
• Act as the liaison between MSFW customers and One Stop Career Center management regarding services, complaints and requested information.
• Serve as liaison between the One Stop Career Center and agencies or organizations that represent and or assist MSFW customers.
• Collaborates with the Farm worker Career Development Program to share resources and provide workforce services in a coordinated, seamless and customer friendly manner.
• Coordinates One Stop Career Center services with these agencies and organizations.
• Record information, maintain records and prepare reports related to MSFW activity.
• May assist in conducting prevailing wage surveys.
• Perform other related duties as required in a "seamless" service delivery area including branch office, itinerant location or out stationed sites.

Required Knowledge, Skills, and Abilities:

• Must be from a MSFW background; and or speaks the predominant language of the local MSFW workforce, i.e., Spanish and or be racially or ethnically representative of the MSFW's in the service area.
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
• Knowledge of the basic principles of counseling and case management.
• Working knowledge/experience using Microsoft applications.
• Skilled in group presentations or workshop instruction and or facilitation.
• Ability to promote and market Career Center services.
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Ability to work effectively as part of a team.
• Ability to utilize problem solving techniques.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to conduct effective interviews.
• Ability to listen effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently by planning, organizing, and coordinating work assignments.

Qualifications:

• As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
• Minimum:
  Must become certified as a Workforce Development Professional (Tier
  1) within one (1) year of appointment
• Required to travel within the LWDA and must furnish own transportation.
• Preferred High School Diploma 3-5 years prior Social Service-Customer Service experience
• May be required to travel to other locations for meetings.
• Bilingual with the ability to speak, read, and write fluently in English and Spanish

Our Organization and Mission:

Florida Commerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are…