Customer Service Representative - Waste Pro - Fort Pierce, FL

Customer Service Representative
- Waste Pro
- Fort Pierce, FL

Earn Up to $21.00 / per hour based on qualifications

Schedule:

9:30 a.m. to 6:00 p.m.

Competitive Pay | Excellent Benefits | Career Growth | Stable, Essential Industry

Summary

Are you someone who enjoys helping people, solving problems, and staying busy in a fast-paced environment? As a Customer Service Representative with Waste Pro, you'll be the friendly voice our customers rely on every day. You'll handle a high volume of inbound calls, assist residential and commercial customers with service requests, resolve issues, and help create a positive customer experience from start to finish.

Working alongside a supportive team, you'll play an important role in delivering exceptional service while building lasting customer relationships. If you're tech-savvy, thrive in a fast-paced environment, communicate well, and enjoy finding solutions, this is an excellent opportunity to build a long-term career with a stable, growing company.

If you're passionate about helping customers, enjoy solving problems, and want to build a career with a company that values your contributions, we'd love to hear from you.

Waste Pro's Outstanding Benefits

At Waste Pro, we invest in our employees by offering a comprehensive benefits package, including:

Blue Cross Blue Shield Medical Insurance with a pathway to FREE healthcare

Dental Insurance

Vision Insurance

Supplemental Insurance

Company-paid Group Life Insurance

401(k) with generous company match

Paid Vacation

Paid Holidays

Paid Sick Time

Employee Assistance Program (EAP)

Career advancement opportunities

Career Growth

Primary

Job Responsibilities

* Answer incoming customer calls promptly and professionally.

* Assist residential and commercial customers by resolving questions, concerns, and service-related issues.

* Provide service quotes for prospective customers.

* Establish new customer accounts by documenting service type, pricing, billing information, and other required account details while communicating accurate and concise information.

* Deliver exceptional customer service by resolving concerns and offering alternatives to cancellation requests to help retain customers.

* Handle an average of approximately 100 inbound calls per day.

* Maintain an average call answer time of fewer than 12 seconds.

* Listen carefully to understand each customer's needs and provide appropriate solutions.

* Identify opportunities to recommend additional products and services, such as lock bars, casters, gate fees, and other available options.

* Work closely with customers and Waste Pro employees to resolve service issues, escalating more complex concerns when appropriate.

* Serve as the customer's advocate by coordinating with the appropriate departments to ensure issues are resolved efficiently.

* Support other service lines and departments as needed.

* Use Waste Pro's internal systems to access customer and route information and maintain accurate customer records.

* Complete cross-training in Operations, Sales, Billing, and other departments assigned.

* Meet or exceed established call center performance goals for productivity, quality, customer service, and timeliness.

Other Job

Responsibilities include:

* Attend and participate in company-sponsored training courses as assigned.

* Stay up to date on the technology and systems used by Waste Pro that are relevant to your position.

* Will be assigned additional duties as needed by the Supervisor to support business needs.

Qualifications

We're looking for someone who enjoys helping people, thrives in a fast-paced, high-volume environment, and has a positive, customer-first attitude.

The ideal candidate will have:

* Previous customer service or call center experience, preferably in a high-volume environment.

* Strong computer and technology skills, including proficiency in Microsoft Office, accurate data entry, and the ability to quickly learn new software and systems.

* Excellent verbal and written communication skills with a professional, friendly, and confident phone presence.

* A positive attitude and pleasant demeanor with the ability to build rapport and provide outstanding customer service, even during…