Enrollment and Student Communication Coordinator

Enrollment And Student Communication Coordinator

Are you passionate about helping students succeed and using innovative communication strategies to make a meaningful impact? Join our Enrollment Management team as the Enrollment and Student Communication Coordinator, where you will play a key role in shaping the student experience from first inquiry through graduation.

Indian River State College is a leading public institution on Florida's Treasure Coast, serving students across multiple campuses in four counties. We are committed to academic excellence, innovation, and community engagement, offering associate and bachelor's degrees, workforce training, and continuing education programs that meet the needs of our region.

At The River, we believe every student's and every employee's story matters. We value the diverse perspectives, experiences, and talents that come together across our campuses, creating a learning environment and workplace that is supportive, inclusive, and inspiring.

With flexible learning options online, on campus, and hybrid, we meet students where they are and prepare them for real-world success. Programs like the Promise Program expand access by providing eligible students with tuition-free opportunities, ensuring every learner has the chance to thrive.

When you join Indian River State College, you become part of a collaborative and mission-driven community where your work makes a meaningful impact. Here, your role is more than a job; it's an opportunity to shape futures, support student success, and contribute to a college that is changing lives every day.

We are committed to supporting the well-being and professional growth of our employees through a comprehensive and competitive benefits package:

• Health & Wellness:
  Medical, dental, and vision coverage; flexible spending accounts; life insurance; supplemental plans; and an Employee Assistance Program (EAP)
• Affordable Coverage: PPO and HMO options starting at approximately $50/month for individual coverage and $180/month for family coverage
• Retirement Security:
  Florida Retirement System (FRS) participation, plus optional tax-deferred annuities and Roth 403(b) plans
• Work-Life Balance:
  Generous paid vacation, personal, and sick leave
• Perks & Discounts:
  Reduced rates on services and access to local attraction discounts
• Growth & Development:
  Professional development opportunities, leadership training, and career advancement pathways

Under general supervision, this position advances enrollment, communication, engagement, and student success initiatives aligned with the College's strategic goals. The Enrollment and Student Communication Coordinator develops, coordinates, and implements student communication strategies that support admissions, enrollment, onboarding, retention, re-engagement, and completion efforts. Responsible for supervising outreach and communication staff, supports CRM administration and training, assisting with communication workflow development, and collaborating with Enrollment Management, Student Success, Marketing, and Information Technology to ensure a coordinated and effective student communication experience.

Specific duties and responsibilities include:

• Develop and coordinate communication strategies that support student enrollment, onboarding, retention, re-engagement, and completion.
• Create and manage targeted communication campaigns utilizing email, text messaging, CRM workflows, and other communication platforms.
• Conduct proactive outreach to prospective, newly admitted, returning, and continuing students.
• Supervise and train communication support staff assisting with outreach, documentation, and student follow-up.
• Ensure timely follow-up and accurate documentation of student interactions within CRM and student information systems.
• Monitor communication effectiveness and recommend improvements to increase student engagement and response rates.
• Assist with development and implementation of communication plans supporting institutional priorities and student success initiatives.

Enrollment Communication and CRM Operations:

• Support the administration, utilization, and optimization of Element 451, EAB navigate
  360, and other student communication platforms.
• Assist with the development and maintenance of communication workflows, automations, forms, campaigns, and communication strategies.
• Provide training and support to faculty and staff utilizing CRM and communication tools.
• Coordinate follow-up communication efforts for prospective, newly admitted, transfer, dual enrollment, Promise, and returning students.
• Collaborate with Admissions, Advising, Financial Aid, Marketing, and Student Success departments to ensure coordinated student outreach.
• Monitor student-facing communication channels and provide recommendations to improve the student experience.
• Serve as a liaison between Enrollment Management, Student Success, Marketing, and Information Technology on communication-related initiatives.
• Support communication efforts related to bachelor's…