Retention Coordinator

Job Description
Retention Coordinator

Reconnect students. Remove barriers. Drive completion.

Indian River State College is seeking a strategic and student-focused Retention Coordinator to advance institutional goals around persistence, re-engagement, and credential completion.

In this role, you will lead targeted outreach to formerly enrolled, adult, transfer, and returning students-helping them navigate re-entry, overcome barriers, and move confidently toward graduation. You'll supervise outreach and communication staff, strengthen admissions and re-admission processes, and collaborate across departments to ensure students experience a clear, supported pathway to completion.

This position blends counseling, operations, supervision, and data-informed strategy. If you are passionate about student success and motivated by measurable impact, this role offers the opportunity to shape both individual outcomes and institutional progress.
About Us

Indian River State College is a leading public institution located on Florida's Treasure Coast, serving students across multiple campuses in four counties. We are dedicated to academic excellence, innovation, and community engagement, offering associate and bachelor's degrees, workforce training, and continuing education programs.

At The River
, we believe every student's and employee's story matters. We value the different perspectives, experiences, and talents that come together on our campuses, creating a learning environment and workplace that's supportive, inclusive, and inspiring. With flexible options online, on campus, and hybrid, we design learning experiences that meet students where they are and prepare them for real-world success. Programs like the Promise Program open doors by providing eligible students with tuition-free access, ensuring every learner has the opportunity to thrive.

Why Join the River

When you join Indian River State College, you become part of a forward-thinking and supportive community where your work truly matters.

Your role is more than a job; it's an opportunity to shape the future, uplift students, and be part of a mission-driven college that is changing lives every day.

What We Offer
At Indian River State College, we value the well-being and professional growth of our employees. Our comprehensive benefits package includes:

• Health & Wellness: Medical, dental, vision, flexible spending accounts, life insurance, supplemental plans, and access to our Employee Assistance Program (EAP).

• Affordable Coverage: PPO/HMO options starting at just $50/month for individual coverage and $180/month for family coverage.

• Retirement Security: Participation in the Florida Retirement System (FRS), plus tax-deferred annuities and Roth 403(b) options.

• Time for You: Generous paid vacation, personal, and sick leave to support work-life balance.

• Perks & Discounts: Reduced rates on services and tickets to local attractions.

• Growth & Development: Professional development programs, leadership training, and opportunities to advance your career.

JOB SUMMARY

Under general supervision, this position advances student retention, re-engagement, and completion initiatives aligned with the College's student success goals. The Retention Coordinator leads targeted outreach to formerly enrolled, adult, transfer, and returning students to support persistence and degree completion. Responsibilities include coordinating admissions processes for bachelor's admission and returning students, supervising outreach and student communication staff, and collaborating with academic and administrative departments to remove barriers to continued enrollment, retention, and credential completion.

SPECIFIC DUTIES AND RESPONSIBILITIES:

Student Outreach, Counseling, and Re-Engagement

• Conduct proactive outreach via phone, email, text, and other communication platforms to students who have withdrawn, stopped attending, or are at risk of non-completion.
• Provide one-on-one retention-focused counseling on program options, credit evaluation, degree pathways, and completion planning.
• Assess student readiness for re-enrollment and continued enrollment; guide students through re-entry and…