Technology Support Specialist

Job Description

Are you a customer-focused IT professional who enjoys solving technical challenges and making a meaningful impact every day? Join our team as a Technology Support Specialist, where you'll play a critical role in keeping our College community connected, productive, and supported. In this hands-on position, you'll provide exceptional technical assistance to faculty, staff, and students by troubleshooting hardware and software issues, supporting classroom and office technology, maintaining networked devices, and helping implement innovative technology solutions across multiple campuses.

We're looking for someone who thrives in a fast-paced environment, communicates technical concepts with ease, and is passionate about delivering outstanding customer service. If you enjoy collaborating with others, working with a wide range of technologies-including Windows, Apple devices, networking, and AV systems-and contributing to an engaging learning environment, we'd love to hear from you.

About Us

Indian River State College is a leading public institution on Florida's Treasure Coast, serving students across multiple campuses in four counties. We are committed to academic excellence, innovation, and community engagement, offering associate and bachelor's degrees, workforce training, and continuing education programs that meet the needs of our region.

At The River, we believe every student's and every employee's story matters. We value the diverse perspectives, experiences, and talents that come together across our campuses, creating a learning environment and workplace that is supportive, inclusive, and inspiring.

With flexible learning options online, on campus, and hybrid, we meet students where they are and prepare them for real-world success. Programs like the Promise Program expand access by providing eligible students with tuition-free opportunities, ensuring every learner has the chance to thrive.

Why Join The River

When you join Indian River State College, you become part of a collaborative and mission-driven community where your work makes a meaningful impact. Here, your role is more than a job; it's an opportunity to shape futures, support student success, and contribute to a college that is changing lives every day.

What We Offer

We are committed to supporting the well-being and professional growth of our employees through a comprehensive and competitive benefits package:

* Health & Wellness:
Medical, dental, and vision coverage; flexible spending accounts; life insurance; supplemental plans; and an Employee Assistance Program (EAP)

* Affordable Coverage: PPO and HMO options starting at approximately $50/month for individual coverage and $180/month for family coverage

* Retirement Security:
Florida Retirement System (FRS) participation, plus optional tax-deferred annuities and Roth 403(b) plans

* Work-Life Balance:
Generous paid vacation, personal, and sick leave

* Perks & Discounts:
Reduced rates on services and access to local attraction discounts

* Growth & Development:
Professional development opportunities, leadership training, and career advancement pathways

JOB SUMMARY:

Under minimal supervision, provides timely support to end-users through Service Desk.

Duties include:

Fostering an environment of collaboration and strong customer service culture; supporting technology needs within instructional, office and meeting spaces; maintaining all networked technology across the College; and utilizing programs, etc. to ensure proper function of all computer hardware and software.

SPECIFIC

DUTIES AND RESPONSIBILITIES:

* Resolves assigned computer hardware and software problems in a timely manner (remotely, on-site, or over the phone).

* Installs, configures, and maintains client hardware, software, networking, and telecommunications.

* Configures student loaner laptops; image, configures, and upgrades teacher workstations.

* Configures and supports mobile devices--Apple support; iPad; and Apple phone.

* Completes basic network outlet testing and configuration to support network devices.

* Troubleshoots VOIP equipment issues.

* Maintains documentation related to specialized procedures, applications, or…