ARCOM Student Success Coordinator

Location

This position is fully on-site and requires a regular presence in Fort Smith, Arkansas. Remote or hybrid work is not available for this position.

The ARCOM Student Success Coordinator serves as the administrative and operational support professional for the Department of Academic Success. This role supports the Associate Dean of Academic Success and the Department through the coordination of centralized intake processes, departmental workflows, documentation systems, scheduling, and operational processes that support student success initiatives and accreditation-aligned activities. Strong organizational skills, discretion, professionalism, technological proficiency, and the ability to manage complex workflows are essential to success in this role.

• Provide high-level administrative and operational coordination support to the Associate Dean of Academic Success and the Department, including support for schedules, meetings, timelines, workflows, documentation, departmental initiatives, and operational priorities.
• Develop, maintain, and refine departmental standard operating procedures (SOPs), intake protocols, tracking systems, and internal documentation to ensure consistency, organization, and continuity of departmental operations.
• Coordinate centralized intake workflows, operational logistics, and cross-functional communication across departmental and institutional partners to support effective execution of initiatives and day-to-day operations.
• Support preparation, organization, and tracking of materials related to accreditation, program evaluation, institutional reporting, and departmental initiatives.
• Maintain organized operational workflows, documentation systems, and communication processes that support efficient departmental function and responsiveness.

• Serve as the primary intake point for student referrals, requests, and inquiries addressed to the Department of Academic Success.
• Coordinate intake triage and route cases to appropriate stakeholders (e.g., Associate Dean, Senior Coordinators, directors, advisors, assessment staff, wellness resources) in accordance with established workflows and priorities.
• Ensure timely acknowledgment, response coordination, and appropriate follow-up and clear communication regarding intake items and next steps.
• Track and maintain accurate and consistent intake records, follow-up documentation, and workflow tracking to support accountability, continuity, transparency, and institutional documentation standards.
• Maintain accurate and consistent intake documentation and records to support transparency, reporting, and institutional documentation standards.

• Maintain and optimize departmental systems, databases, dashboards, and tracking tools supporting intake, engagement, operational workflows, and departmental coordination.
• Identify and support opportunities for process improvement, including automation, workflow refinement, and enhanced use of technology.
• Prepare routine operational summaries, intake metrics, and workflow status reports to support departmental oversight, operational tracking, and informed decision-making.
• Assist with implementation, integration, adoption, and ongoing support of systems, platforms, and tools as departmental needs evolve.
• Ensure accurate, organized, and secure stewardship of operational and student-related data in accordance with institutional policies and expectations.
• This role does not interpret academic performance data, conduct academic assessment analysis, or make academic or progression decisions.

• Handle sensitive student and academic information with a high degree of discretion, professionalism, and sound judgment.
• serve as a representative of the Department of Academic Success in all written and verbal communications, demonstrating clarity, consistency, and professionalism.
• Contribute to a departmental culture grounded in organization, accountability, collaboration, responsiveness, continuous improvement, and…