Access Coordinator II Smith

Position Overview

The Access Coordinator II position at the Family Medical Center in Fort Smith is open for application among current University of Arkansas System employees, including student employees and graduate assistants. Applicants must be authorized to work in the United States. The closing date for this posting is 07/29/2026.

Type of Position:
Clinical Staff – Medical Ancillary Support
Job Type: Regular

Work Shift:

Day Shift (United States of America)
Sponsorship Available:
No
Institution:
University of Arkansas for Medical Sciences
Department: REP | West Business Office

Work Hours:

Monday – Friday 8:15 am to 5:15 pm
Front desk clinic closing required twice a week (Thursday & Friday).

The Access Coordinator II supports the clinic's patient resource needs and ensures comprehensive data collection. Responsibilities include conducting patient interviews, scheduling follow‑up appointments, maintaining cash drawer operations, answering appointment calls and voicemails, and completing work queues in a timely manner. The role also includes completing recall appointments for visits and assisting with clinic closing duties.

• Identify and collect copays, coinsurance, and past‑due patient balances.
• Post payments, print receipts and balance cash drawer.
• Prepare necessary documentation for daily deposits.
• Work registration, front desk, and assist billing to identify potential insurance billing and payment issues.
• Provide courteous and prompt attention to patients while in registration and front desk area.
• Recalls for well‑child appointments are completed quarterly. Front desk clinic closing required twice a week (Thursday & Friday).
• Monitor changes in billing procedures within assigned areas and communicate changes to employees in the work unit.
• Review patient accounts for demographic, insurance and/or payment errors.
• Track appointment cancellations, no‑shows, etc.
• Ensure faxing, scanning, and importing are completed within a timely manner.
• Review and match patient billing information with billing verifications, diagnoses, and other supporting documentation.
• Schedule patient appointments, verify insurance eligibility, and counsel patients regarding office policies.
• Review Patient Portal requests for demographic or other changes. Approve changes as appropriate and according to policy.
• Review Patient Portal requests for appointment requests. Schedule as appropriate, and follow up with the patient per their requested communication type.
• Sort and distribute incoming mail.
• Function in a positive manner in a high‑volume environment with a professional attitude to ensure the highest level of customer service.
• Maintain consistent attendance required.
• Serve as Call Center Representative and cross‑train in various other areas as needed.
• Generate reports for accounting.
• Perform other duties as assigned.

• High School Diploma/GED.
• Two (2) years of experience in customer service, registration, or scheduling in a healthcare environment.

• Ability to follow oral instructions, read, and write.
• Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers and scanners.
• Excellent customer service skills.

• Knowledge of basic medical terminology. Knowledge of healthcare insurance eligibility.
• Bilingual – Spanish & English

Commensurate with education and experience

Resume

Proof of Veteran Status

Please contact ask recruitment for any recruiting related questions.

Annual TB Screening, Criminal Background Check

Constant Physical Activity:
Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking

Frequent Physical Activity:
Crouching, Feeling, Grasping, Hearing, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Standing, Stooping, Talking, Walking

Occasional Physical Activity:
Pulling, Pushing

Yes

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.