Operational Support Specialist

Job Description
The Operational Support Services Specialist works under the direction of the Manager of Support Services as part of a team responsible for triaging, sorting, and distributing incoming and outgoing patient and insurance correspondence from all sources. Responsibilities include receiving documents via mail, email, fax, and bank lockbox transactions; scanning, separating, and indexing electronic images for multiple healthcare facilities; and loading those images into document imaging, workflow, and patient accounting systems.
Responsibilities

• Triage and distribute patient and insurance documents to the appropriate departments based on an understanding of patient billing, collections, denials, and financial assistance processes. (10%)
• Collect, organize, and scan patient and insurance correspondence into document imaging systems. (50%)
• Ensure mailroom and document imaging activities are completed promptly and accurately to support timely account resolution. (15%)
• Sort, date-stamp, and distribute all incoming correspondence - including fax, email, postal mail, and checks - to the appropriate resources. Store documents electronically in compliance with HIPAA policies. (15%)
• Support additional department needs as assigned, including training new hires and cross-training across department functions. (10%)

Experience

• Required:
  
  1+ year of clerical, mailroom, or revenue cycle experience
• Preferred: 2+ years of clerical or mailroom experience in a healthcare revenue cycle setting

Skills
Healthcare support, mail processing, mailroom operations, administrative skills
Additional Qualifications

• Proficiency in Google or Microsoft Office Suite; ability to learn proprietary systems including Hyland and Cerner
• High school diploma or equivalent
• Strong organizational skills and attention to detail
• Ability to lift and move packages up to 25 lbs
• Ability to read, review, and analyze written data and figures using a PC
• Role may require occasional standing, walking, reaching, kneeling, stooping, or repetitive motions

Experience Level: Entry Level
Job Type & Location
This is a Contract position based out of Fort Smith, AR.
Pay and Benefits
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Smith,AR.
Final date to receive applications
This position is anticipated to close on Jul 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the…