Account Manager - EY Global Delivery Services

Account Manager - EY Global Delivery Services

Location:

CABA

Other locations:
Primary Location Only

Requisition

Service Line:
Clients & Industries
Rank:
Assistant Director (63)

Summary

An Account Manager (AM) is involved in strategic planning, relationship management at a global scale, and innovation in go-to-market approaches.

The AM is responsible for enabling the execution of account growth strategies and serving as a central point of contact to facilitate global team connectivity, focusing on revenue growth and account management excellence across one or more accounts. This role involves co-creating and driving account team engagement, consultative internal needs analyses, encouraging cross-service collaboration, facilitating account team cadences, connecting with interdependencies and serving as a trusted advisor and subject matter resource on the account within the Firm.

Select responsibilities

• Proactively suggest and execute action plans to accelerate account growth strategies in partnership with global account leadership.
• Co-facilitate semi-annual account planning and quarterly acceleration sessions to further align strategies and actions.
• May proactively manage select Client relationships such as Procurement or Vendor Relations.
• Collaborate across functions to enhance client experience, relationship-building, and client engagement activity.
• Curate and advocate for relevant sector strategies and priority service offerings to support account goals.
• Drive the activation of curated solutions and managed services within the account by collaborating with stakeholders and subject matter resources (SMRs).
• Foster internal firm relationships to be able to route operational matters appropriately, ensuring cohesive account management.
• Project manage select key deal pursuits; may assist with connection to pursuit resources for proposal responses.
• Co-develop and deliver account onboarding for new leadership and team members.
• Drive continuous improvement as a change agent for digital tools and processes adoption.
• Champion the effective utilization of established in-house technologies, providing persuasive insights and hands-on guidance to senior personnel.
• Utilize firm tools for relationship mapping, white spot analysis, and innovation initiatives to drive growth.

Professional Experience

• 8-10 years in a professional services firm with sales enablement experience preferred.
• Internal or external Consulting experience is preferred, particularly within a global matrixed organization.
• Proven success in leading complex projects with minimal supervision.

Knowledge and Skills

Soft Skills:

• Executive-level communication and consultative skills.
• Strong networking and emotional intelligence.
• Ability to navigate ambiguity with agility and entrepreneurial spirit.
• Proactive and comfortable taking the initiative in a low-guidance environment.

Technical

Skills:

• Proficiency in Microsoft Suite (Outlook, Teams, Excel, PowerPoint, Word, SharePoint).
• Experience in analysis and presentation creation.
• Basic understanding of financial reporting tools and analysis.
• Familiarity with project management and procurement portals preferred.
• Negotiations with internal stakeholders and peers
• Sales/account management tool proficiency (e.g., LENS, BASE, ART, Dynamics, Mercury, E4A).

KPIs

Feedback: LEAD and CSAT

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.