Cusotmer Service Manager

Our company culture is friendly, fun and encourages healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring immediately for a full-time Customer Service Manager in Ft. Smith, AR
. As a leading industrial distributor, selling millions of industrial products to all types of customers requires special skill and this is where you come in.

Applied is listed as one of the World’s Best Employers by Forbes for 2021. We are #7 in the top 50 Industrial Distributors for 2024, have earned the Outstanding Employer Support award from the US Navy, and are a GSA approved vendor.

• Competitive pay and opportunity for bonus.
• 401(k), insurance, time off, employee assistance and other benefits.
• Career paths in sales, operations, or management across the country.
• Professional development, training, and tuition reimbursement.
• Team‑oriented culture with a focus on work/life balance.

In a fast‑paced team environment, you will collaborate with customers and our Ft. Smith team to find products and services, solve customer needs, and build ongoing business relationships. Manage and lead day‑to‑day service center operations, reporting directly to the General Manager.

• Hire, train, and develop service center personnel.
• Manage internal service center operations to meet or exceed P&L objectives including inventory, AR/DSO, and AP.
• Meet customer and shipment metrics such as time to fill, order expediting, and quoting.
• Review and complete monthly reports and oversee petty cash balancing.
• Maintain high‑level customer relations.
• Use key metrics to evaluate and recommend best practices for operations.

• 2+ years of sales or customer service leadership experience in a B2B transactional environment; supervisory/management experience preferred.
• High school diploma or GED.
• Strong written and verbal communication skills, including English grammar.
• Computer skills, including Excel; ERP/SAP experience a plus.
• Analytical skills; inventory management experience preferred.
• Industrial sales/distribution experience a plus.
• Clean driving record / MVR.
• Position must be performed on site; eligibility for relocation benefits not available.
• Authorized to work in the United States; work‑visa sponsorship not offered.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.