Order Management Coordinator

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies () , and through our businesses including Trane® ()  and Thermo King () ,  sustainability is not just how we do business-it is our business.  

Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits ()  designed for you to Thrive at work and at home.

We boldly go.

** Where is the work:*
* On-Site (5 days)

** What's in it for you:*
* At Trane Technologies TM ()   and through our businesses including Trane® ()  and Thermo King® () , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and  boldly go.

What's in it for you:

Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future?

If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. 

Our growing HVAC business is looking for a skilled problem solver to join our team as an Order Management Associate. We need an enthusiastic individual who can listen to customer service-related issues and offer solutions to our Commercial Sales Offices.

Thrive at work and at home:

· Benefits kick in on DAY ONE for you  _and_  your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!

· Family building benefits include fertility coverage and adoption/surrogacy assistance.

· 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

· Paid time off, including in support of volunteer and parental leave needs.

· Educational and training opportunities through company programs along with tuition assistance and student debt support.

· Learn more about our benefits here () !

Where is the work:

On-site in Fort Smith, AR.

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* What you will do:

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* + Develop and maintain positive working relationships with Commercial Sales Offices nationwide

+ Process customer orders and manage them throughout their lifecycle

+ Answer incoming inquiries from Sales Offices regarding order changes, order expedites, product returns, and other general inquiries·

+ Research and resolve any customer issues·

+ Work cross-functionally with sales offices, product management, factories, finance, scheduling, logistics, and shipping to meet customer requirements

+ Proactively keep current on product knowledge and customer service standard work

+ Use problem solving skills to improve processes

** What you will bring:*
* + Associate's Degree or Bachelor's Degree preferred.

+ 1-3 years of experience in customer service, inside and/or outside sales, preferably in an industrial environment

+ Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)·

+ Must have excellent verbal, written, and interpersonal communication skills

+ Must show the ability to handle difficult situations while remaining professional and courteous·

+ Must demonstrate the ability to build strategic relationships across functions of an organization

+ Must exhibit the ability to identify process improvement opportunities and take initiative to implement them·

+ Must actively seek and apply new knowledge, assimilate information quickly, and contribute to a culture of learning

** Annual Base Salary Range or Hourly Base Pay Range:*
* $23.27 - $25.95

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