Customer Success Executive (West Region

About Us

Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.

Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.

Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.

Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, Well Span Health, John Doerr, Rick Klausner, and others.

Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.

Hippocratic AI is seeking a Customer Success Executive with health systems experience to support clients across the Western U.S., including the West Coast and Mountain West
. This role is designed for professionals who thrive in high-touch implementation environments and enjoy working closely with healthcare leaders to drive meaningful change.

As a Customer Success Executive, you will serve as an embedded partner to assigned health systems, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI’s solutions. The role will include regular travel to client sites based on implementation needs, key milestones, and client priorities.

You will own post-sale execution, ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments. This role partners closely with the VP of Customer and serves as the primary representative of Hippocratic AI within assigned health systems across the region.

• Serve as a forward‑deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
• Own post‑sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner..
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
• Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
• Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
• Manage day‑to‑day client relationships, ensuring seamless communication and addressing operational concerns.
• Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
• Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
• Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.

• This role requires a minimum of 20-40% travel, which may include overnight or out‑of‑state trips.

Must‑Have:

• Bachelor’s degree from an accredited university is required.
• 5+ years of health systems experience, including customer success, account…