Customer Service Specialist

Customer Service Specialist

Location:

Fort Smith, AR - 72903 (Onsite) Duration: 3 months Contract Interview: 1 round in-person

Work Schedule:

Mon - Fri, 9 am - 9 pm, Occasional Saturday 9-2

Contract Duration:
Strict 3-month contract from Oct 1st – Jan 15th.

Role Overview:
Front Desk Customer Support Representative responsible for answering phone calls, scheduling appointments, and providing support in a fast-paced environment.

Tools & Systems:
Experience with Bookio/Salesforce/Outlook preferred but not mandatory as they will be providing training anyway. Manager specifically highlighted Salesforce usage; candidates with Salesforce familiarity will onboard faster.

Domain

Experience:

Healthcare background is not required; open to candidates from other industries.

Front

Desk Duties:

• Handle appointments and inquiries.
• Support payments via self-service kiosks.
• Must be quick, active, and efficient in managing tasks.

Appearance Policy:

• Uniforms are provided.
• Visible tattoos/piercings (nose, eyebrow, etc.) should be covered.

Interview Process:

• May include Zoom or onsite interview(s).
• Could be 1–2 rounds, depending on manager's availability.