Relationship Banker

Job Title

Relationship Banker I

• Do you approach serving every customer like they are your family member?
• Are you intuitively aware of the overall picture and able to discern top priorities?
• Do you seem to forge positive and trusting relationships with everyone?
• Are you highly responsible and dependable? Do you always follow through on your promises, no matter what?
• Do you effortlessly handle challenging situations?
• Are you relentless about constant improvement? Do you have a learning mindset?
• Do you revel at the opportunity to provide personalized service that creates customer loyalty?
• Are you addicted to a positive attitude?
• Do you commit to meeting deadlines and never miss the little details?

The Relationship Banker will serve as the single point of contact for customers and mentor employees to do the same. They will connect with customers to understand how to match their needs with First United Bank products and services, while maintaining precision and adhering to policies and regulatory standards.

• Maintain a basic knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to:
  Bank Secrecy Act;
  Privacy;
  Fair Lending;
  Regulation E; deposit, transaction and loan accounts.
• Follow proper procedures accurately and efficiently for all customer-servicing activities performed.
• Retain existing customers and develop new customer relationships.
• Serve as customers' single point of contact on all First United Bank products and services.
• Consistently meet and often exceed performance goals and actively participate in all sales campaigns; promote new products and services and educate customers and peers within the bank.
• Participate in all meetings, bank functions, and customer appreciation/community events as requested or assigned by supervisor.
• Consistently meet customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty.
• Identify and match customer product needs with First United Bank products and services by interviewing customers and discussing their financial needs including making referrals to other staff members and departments to ensure customer needs are met.
• Open new accounts, certificates of deposit, and all other ancillary products offered by the bank; answer customer questions, provide account opening information, and ensure that proper paperwork is completed and entered on the computer system.
• Assist customers with routine questions and requests: balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy.
• Process a variety of transactions quickly with minimal or no errors according to established First United Bank policies and procedures; including but not limited to: accepting checks for cash and deposit; money orders, savings bonds, traveler’s checks, cashier’s checks, accepting and processing payments for loans and other services.
• Maintain appropriate drawer limits, perform cash verifications and vault duties.
• Verify all transactions, place holds as appropriate and prove cash drawer upon completion of assigned shift to ensure compliance with First United Bank standards and policies. Seek assistance as needed to resolve proof discrepancies.
• Proactively resolve customer complaints, problems, or other issues.
• Review and resolve account issues listed in insufficient and exception reports on daily basis: assist customers with account charge‑off repayment plans.
• Perform security functions by opening and closing bank and vault, and ensuring overall safety and security of bank grounds.
• Master the Primary Purpose and Essential duties of the Relationship Banker I position.

• High School Diploma strongly preferred. Some college is strongly preferred.
• One year of retail experience is preferred.
• Cash handling experience is preferred.
• Superior customer service skills required.
• Basic…