Flowerbuyer Customer Service Representative

Role Overview

As a Flowerbuyer Customer Service Representative, you will play an essential role in customer satisfaction and growth by providing exceptional solution‑based customer service. The candidate will become an expert in the navigation of the Flowerbuyer website, the product line that Flowerbuyer offers, and the shipping methods we use to send florists their floral stock orders.

• Answer inbound calls from customers, providing order support and first call resolution while working within company guidelines.
• Become completely familiar with the Flowerbuyer Floral Auction site.
• Provide training to new and existing florists on their Flowerbuyer Account page and ensure they fully understand their resources and tools.
• Partner with other teams in the business to execute outbound call lists as needed.
• Achieve key performance indicators, productivity standards, call quality performance and adhere to schedule.
• Handle escalated customer issues with Supervisor support.
• Additional duties/responsibilities as assigned.

• Excellent communication and interpersonal skills.
• Proficient computer skills.
• Ability to multi‑task.
• Self‑motivated and driven, with ability to work with minimal direction.
• Capacity to manage and support change.
• Telecommunication experience is an asset.
• Additional hours and attendance may be required for key floral holidays (Valentine’s Day & Mother’s Day).

• Thriving Wellness Community
  :
  Access to top‑notch medical coverage, comprehensive vision and dental plans, and a 401(k) with match eligibility. Includes: 24/7 online physician consultations, virtual mental health resources, life coaching, engaging employee community groups, cash rewards for healthy habits and fitness reimbursements, library of on‑demand fitness videos.
• Career Advancement Opportunities
  :
  Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development
  :
  Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program
  :
  Connect with colleagues through our company‑wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training
  :
  Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society
  :
  We focus on improving the social determinants of a healthy society—quality education and medical care, economic mobility, and a healthy environment—to help build thriving communities.
• Giving Back to the Community
  :
  Make a difference with Wonderful Giving, allowing you to allocate company‑provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

EEO is the law. The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.