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Senior Enterprise CS Leader: Drive Adoption & Growth
Job in
Fort Smith, Sebastian County, Arkansas, 72917, USA
Listed on 2026-07-19
Listing for:
PENCIL
Full Time
position Listed on 2026-07-19
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Pencil is hiring a Senior Customer Success Manager to lead a high-value enterprise account and drive measurable value for clients using our GenAI-powered SaaS platform. You will design scalable adoption strategies, partner with the Head of Customer Success, and build systems to deliver customer success at scale.
You will coordinate with Product, Engineering and Creative teams to advocate for customer needs, improve adoption, and ensure renewal success across complex brands and sub-brands.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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