Customer Service Coordinator

Position: Customer Service Coordinator I
Job Description

The Customer Service Coordinator is responsible for managing a variety of shipments and addressing customer concerns. This position requires superior customer service skills as well as the efficient utilization of resources including effective customer, service center, and field communication to make decisions that resolve urgent transportation-related scenarios.

Responsibilities

* Provide accurate information regarding multiple services and solutions offered by Arc Best.

* Handle a large volume of interactions through multiple channels including phone, email, and chat.

* Provide tracking updates and communicate delivery modifications.

* Maintain effective lines of communication with internal and external customers.

* Use multiple systems and programs in support of customer needs and expectations.

* Identify customer requirements to generate quotes tailored to their shipping needs.

* Schedule pickup requests and submit rate corrections.

* Create bills of lading (BOL's) and provide shipment-specific documentation.

* Other duties and projects, as assigned.

Requirements

Education:

* Bachelor's Degree, preferred

Experience:

* less than 1 year Prior experience in customer service or logistics.

Computer

Skills:

* Proficient understanding of PC and mainframe computer applications, including Microsoft Office programs, required

Competencies:

* Accountability

* Active Learning

* Customer Focus

* Effective Communications

* Managing Multiple Priorities

* Problem Solving

* Solutions and Services

Other Details

Work Hours:

* Work hours vary based on scheduling to provide market coverage during normal business hours generally Monday-Friday, 6:00 a.m.

- 10:00 p.m., with occasional irregular and weekend hours depending on workload.

Travel Requirements:

* Minimal (0%-25%)

Compensation:

* This is an hourly position paid biweekly.

About Us

Arc Best is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight, our truckload service MoLo, and our expedite fleet, Panther Premium Logistics. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains.

We also offer moving services through U-Pack. Our technology and innovations team, Arc Best Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the Arc Best team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.