TELLER I

Location: Hot Springs, AR

Department: Retail

Reports To: Branch Manager/Assistant Branch Manager

Hours: Full-time position – 40 hrs/wk (M-F, includes Sat rotations)

Under supervision and guidance of the manager, the Teller I is responsible for assisting customers in daily processing of financial transactions through exceptional, accurate and prompt service. The incumbent must have superior customer service skills and cash handling ability;
Exercises trustworthy service, courtesy, tact and diplomacy in dealing with others;
Participates in business development through the attraction of new customers and recognizes additional banking needs of current customers. Self-drive to grow in and develop knowledge and understanding within the bank through various training opportunities in order to best service customers is expected.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Consistently deliver phenomenal customer service through aggressive friendliness accompanied by honest, positive and confident behaviors.
• Contribute to the overall branch goals through intentional conversations and relationship building with customers and non-customers in order to determine products/services best suited for their needs.
• Cross-sell all bank products/services;
  Make appropriate referrals to the proper bank representative.
• Accept deposits, checks for cashing, loan payments, cashier’s checks and cash advances;
  Request authorization for transactions above assigned limits.
• Examine checks for proper endorsements, verify legality of documents, identify counterfeit currency, and ensure proper account authority for individual completing transaction.
• Ensure proper control of cash drawer with the ability to balance daily.
• Successfully complete compliance training;
  Adhere to internal controls and procedures;
  Understand and comply with bank policies as well as regulations and laws applicable to your position.
• Maintain customer confidence and protect bank operations through utmost confidentiality.
• Perform any other related duties as may be required or assigned.
• Included in Saturday work rotations.

• Champion the MNB mission statement with pride and enthusiasm
• Perform all aspects of your position with a cooperative and teachable spirit
• Support all other team members, providing assistance and encouragement to ensure service is provided in the most efficient and effective manner
• Collaborate in the sharing of new ideas that will enhance customer experience, boost employee morale and drive the company’s bottom line
• Take advantage of volunteer opportunities surrounding the bank
• Exhibit professionalism at all times

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate.

This position is not considered safety sensitive as defined by the MNB Drug-Free Workplace Policy.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employees for this job. Duties, responsibilities and activities may change at any time with or without notice.

MNB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, pregnancy, status as a protected veteran, status as a qualified individual with a disability, or any other basis that may be determined by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability…