Salon Manager

The Salon Manager is responsible for ensuring the stylists at Harper Ellis Salon can be successful in their work by providing operational support and accountability across all areas of the business.

This role supports daily salon operations by overseeing client communication, scheduling, retention systems, team performance, inventory management, and salon standards, ensuring the salon operates efficiently and delivers a seamless, luxury-level experience for every guest. The Salon Manager works closely with the Salon Operations team to drive business performance, support team development, and maintain consistency across all salon processes and expectations.

This position also oversees inventory ordering and management, reporting and KPI tracking, front-end operations, lead and retention follow-up, and maintains a clean, organized, and presentation-ready salon environment at all times.

The ideal candidate is a proactive, highly organized, and solutions-driven leader who anticipates needs, takes ownership, holds team members accountable, and thrives in a fast-paced, team-focused environment. They lead by example, support the success of both clients and stylists, and are passionate about delivering excellence in every aspect of the Harper Ellis experience.

Harper Ellis Salon is a luxury salon recognized nationwide for innovation in hair extensions, education, and client experience. We’re not just a salon—we’re part of the Harper Ellis Hair Co. brand, a movement redefining beauty through education, culture, and industry authority. Our team is passionate about artistry, elevated service, and empowering professionals to reach their highest potential.

Harper Ellis Hair Co. and Harper Ellis Salon are proudly headquartered in the heart of charming downtown Fort Smith, Arkansas, where our teams work from a newly renovated historic building that blends character, creativity, and modern innovation. As we continue to grow — with exciting expansion plans already underway — we’re building more than an extension brand; we’re building a company for passionate people who want to make an impact.

Located in a vibrant, walkable downtown filled with local restaurants, different cultures, and community spirit, our Harper Ellis HQ offers the perfect balance of small-town warmth and big-vision ambition.

Along with our collaborative, forward-thinking environment, Harper Ellis Hair Co. provides competitive benefits including 401(k) matching, health, dental, and vision insurance, plus paid time off — because we believe investing in our team is just as important as investing in our future.

• Serve as the primary support system for the stylist team by providing the resources, communication, operational support, accountability, and problem-solving needed to help each stylist perform at their highest level and achieve their professional goals.
• Deliver a consistent, high-end client experience through exceptional communication, attention to detail, and hospitality.
• Ensure stylists’ schedules are optimized for productivity, efficiency, and scaling.
• Manage inventory, supplies, and retail orders while accurately tracking cost of goods sold (COGS) to provide clear visibility into business performance—ensuring the salon maintains balanced inventory levels, minimizes liabilities, and supports accurate financial reporting of the bottom line.
• Track, record, and report stylist metrics to drive accountability and results.
• Manage the front-end operations of the salon, including guest checkouts, rebooking, and phone/text communication.
• Support onboarding and training of new team members in alignment with company culture and standards.
• Maintain an impeccable salon environment through…