Patient Service Representative - Primary Care Tower West

Overview

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Minimum Qualifications

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail in entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure, demonstrating discretion and maintaining patient privacy.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills: ability to address patient concerns in a professional and timely manner; escalate complex problems to appropriate personnel when necessary.

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you ll grow with us.