Patient Services Representative PRN

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** Why Join Our Team?
** At our Emergency Center, every team member plays a critical role in delivering exceptional patient care. As a Patient Services Representative, you will help create a positive first impression, support operational excellence, and contribute to a compassionate healthcare experience for every patient who walks through our doors.# Patient Services Representative (PSR)## Position Summary The Patient Services Representative (PSR) is a vital member of the Emergency Center team, serving as the first point of contact for patients and visitors.

This role is responsible for ensuring a seamless patient experience through efficient registration, scheduling, check-in, and check-out processes while maintaining the highest standards of customer service, confidentiality, and patient safety. The PSR contributes significantly to the overall operational success of the facility by fostering a welcoming, organized, and patient-focused environment.##

Minimum Qualifications
* High School Diploma or GED required
* Minimum of two (2) years of experience as a Patient Services Representative (PSR) in a hospital, emergency room, urgent care, or clinical setting
* Previous experience with patient registration, admissions, scheduling, and insurance verification preferred
* Strong customer service, communication, and organizational skills
* Ability to maintain confidentiality and comply with HIPAA regulations
* Proficiency with Electronic Medical Records (EMR) systems and basic computer applications##

Essential Duties & Responsibilities ### 1. Patient Registration & Front Desk Operations
* Greet patients, visitors, and vendors in a courteous, professional, and welcoming manner
* Obtain and accurately enter patient demographic, insurance, and medical information
* Verify patient identity and secure all required signatures and documentation
* Direct patients and visitors to the appropriate departments or personnel
* Answer incoming telephone calls and respond to inquiries in a professional manner
* Maintain accurate logs, records, and patient information according to established procedures
* Ensure the reception and waiting areas remain organized, professional, and welcoming### 2. Financial Responsibilities
* Collect co-pays, deductibles, account balances, and other patient payments
* Process cash, check, and credit card transactions accurately
* Maintain financial records and perform daily reconciliation of patient payments and accounts
* Adhere to established cash-handling and financial reporting procedures### 3. Facility Support & Workplace Appearance
* Assist in maintaining the cleanliness and organization of patient-facing areas, including waiting rooms, registration areas, and restrooms
* Monitor inventory and replenish office and registration supplies as needed
* Report facility maintenance or safety concerns to appropriate personnel### 4. Communication & Customer Service
* Provide exceptional service to patients, families, physicians, and team members
* Demonstrate professionalism, compassion, and respect in all interactions
* Effectively communicate patient needs and concerns to clinical staff
* Uphold the organization's mission, vision, and core values### 5. Professional Development & Compliance
* Participate in monthly staff meetings, training sessions, and continuing education opportunities
* Support quality improvement initiatives and departmental goals
* Maintain compliance with all applicable federal, state, and facility policies, procedures, and regulations### 6. Additional Responsibilities
* Perform other duties and special projects as assigned by management
* Support operational and administrative needs to ensure efficient patient flow and exceptional service delivery## Non-Essential Duties
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