Medical Support Assistant

Summary

The Medical Support Assistant is in the Health Administration Service of the Veterans Health Care System of the Ozarks located in Fayetteville
- Arkansas. Position is physically located at the Fort Smith Outpatient Clinic in Fort Smith
- Arkansas.

The Medical Support Assistant is in the Health Administration Service of the Veterans Health Care System of the Ozarks located in Fayetteville
- Arkansas. Position is physically located at the Fort Smith Outpatient Clinic in Fort Smith
- Arkansas.

• Total Rewards of a Allied Health Professional The primary duties of the Medical Support Assistant (MSA) may include but are not limited to:
  Scheduling appointments - including interpreting - and verifying provider orders - assignments - ensuring encounter forms are completed to obtain appropriate workload credit
• verifying and updating demographics and insurance information
• processing all emergency and non-emergency transfers to other VA facilities or private hospitals
• performing basic eligibility - co-pays - and preauthorization requirements for specific coverage
• Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities
• Schedule appointments by following VHA Outpatient Scheduling Directive and will follow Standard Operating Procedures
• Utilize the Electronic Waiting List accurately in a timely manner
• Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic time frames
• Daily review of Consults (medical/provider) - active/pending text orders
  - Encounter reports
  - Electronic Wait List
  - Recall list and Audio care communications for accuracy and disposition
• Initiates patient appointments through (VSE/CPRS) by use of the scheduling menus to schedule lab - x-ray - and EKG tests with other clinical services - necessary for physician clinics
• Incumbent explains necessary test preparation to patients and records information such as date - exam type - and procedure required on appointment card
• Schedules and coordinates appointments for return visits and future appointments to reduce multiple trips for Veteran
• Ensures clinics are blocked when physicians are on leave or for scheduled meetings/training to prevent patient cancellations
• Utilize Recall Reminder Software policies when scheduling is beyond the 30-day request
• Utilize no show/missed opportunity rules by the Standard Operating Procedures stated in Appointment Management document
• Utilizes a computer-generated appointment list to complete daily clinic activities making additions and deletions as necessary for computer entry upon completion of clinic
• Manages the telephone triage and carefully and briefly questions Veterans about medical problems and determines if any emergency situations exist by following the trigger word policy MCM-11-090 i.e.
  
  - chest pain - shortness of breath - blackouts - GI bleeding or any medical need for immediate attention - working closely with the team nurses and physician
• Manages scheduling - medical data - and patient movement to bypass the usual waiting time and ensures that appropriate administrative actions are taken
• Provides excellent customer service and must adhere to VA Local
  - National and Service policies and procedures
• Work Schedule:
  
  Monday
  - Friday - 8:00am - 4:30pm
• Subject to change based on the needs of the facility
• Recruitment/Relocation Incentives (Sign-on Bonus):
  Not Authorized Permanent Change of Station (Relocation Assistance):
  Not Authorized Pay:
  Competitive salary and regular salary increases
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the…