It Infrastructure Specialist

position number:
county: logan
posting end date: 2/16/2026

this position will work from  with occasional deviant hours to work on it issues. This position will be required to remain on call as needed.

the department of human services is a place for people passionate about serving others and changing lives for the better. We care for arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working s, working for the state has great perks, including a pension, maternity leave, paid state holidays, and much more.

At dhs, we take care of our employees so you can help care for others.

job series: information technology – infrastructure support

classification: it infrastructure specialist

class code: iis
09p

pay grade: ist
04

salary range: $54,924 – $89,613

the it infrastructure specialist assists in maintaining and supporting an agency’s or organization’s information technology infrastructure, including servers, networks, and storage systems. This role focuses on monitoring system performance, troubleshooting issues, and ensuring the reliability and efficiency of infrastructure components. Under the guidance of senior information technology personnel, the it infrastructure specialist contributes to projects and gains hands‑on experience with enterprise-level systems and technologies.

This is a foundational and preparatory role designed to develop skills and knowledge required for career growth in infrastructure support.

• monitor and report on the performance of information technology infrastructure systems, including servers and networks.
• assist in troubleshooting and resolving basic technical issues to minimize downtime.
• support the implementation of upgrades, patches, and backups under supervision.
• document system configurations, processes, and resolutions for internal records.
• collaborate with team members on infrastructure‑related projects and initiatives.
• learn and apply security protocols to protect systems and data.
• provide basic technical support to end‑users and escalate complex issues to senior infrastructure support personnel.
• stay informed about emerging technologies and best practices in it infrastructure.

• strong willingness to learn and adapt to new technologies and responsibilities.
• basic analytical and problem‑solving skills.
• good organizational and documentation skills.
• attention to detail and ability to follow instructions accurately.

bachelor’s degree in information technology, computer science, or a related field.

basic understanding of networking concepts, operating systems, and system hardware.

familiarity with common tools such as troubleshooting software, ticketing systems, or diagnostic utilities.

satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the office of personnel management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

n/aother job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

the state of arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.