Information Technology Intern

Job Description

This exciting role as Information Technology Intern will provide support for desktop/laptop computers and peripherals which includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal performance in a production environment. Additionally, will troubleshoot reported problems in a timely and accurate manner and provide end user training/assistance when required.

This position will support the US Air Division located in Fort Smith, AR. This position requires 15-20 hours per week, flexible schedule, during the standard business hours of Monday-Friday, 8:00am-5:00pm. This internship is NOT summer-only.

Responsibilities

• Install, configure, and set up new computer hardware including printers.
• Install, configure, and upgrade software.
• Support the IT team in maintaining hardware, software, and other systems.
• Move computers and peripherals from one office location to another and assist in data migration duties.
• Provide connectivity of PC hardware to the LAN (local area network) and Wireless
• Troubleshoot routine software and PC hardware problems, perform minor repairs and coordinate servicing needs.
• Lift and carry moderately heavy equipment for installations and moves.
• Maintain familiarity with technical standards, policies, and procedures and ensure adherence.
• Update and create process documentation.
• Work after hours as necessary to minimize business interruptions (system outages, troubleshooting, system upgrades, etc.) and provide non-business hour support (both remote and onsite).

Qualifications

• Currently enrolled for Bachelors Degree in IT or related field.
• Strong customer service attitude.
• Strong written and verbal communications skills.
• Excellent problem-solving skills.
• Ability to work independently and with little supervision.
• Ability to multi-task.
• Working knowledge of computer hardware, Microsoft Windows, and Microsoft applications
• Minimum grade point average of 2.5.

HOW TO STAND OUT

• Preferred 6 months experience as Associate Network Administrator, Help Desk Administrator, or other position of equal or lower job grade in an IT Department.
• Skills with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Basic networking knowledge - Network Interface Cards, Ethernet, Wi-Fi

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About Us

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide.

From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives-every day.

Our Behavior Based Values set us apart:

• Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective
• Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
• Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens
• Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states:
Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.