VoIP Technician

ESSENTIAL FUNCTIONS

This VoIP Technician is an advanced-level IT Generalist. This installation and repair technician is a broad and deep resource responsible for the Professional Delivery and Support of all Dobson Connect Services and providing technical support for customer environments, including networking infrastructure and VoIP systems, security access controls, data networking, backup/DR, etc. This critical role is accountable to the other team members for promptly delivering services that meet clients’ technical requirements.

The Technician also requires personal and administrative skills such as self‑motivation, initiative, time management, prioritization, multi‑tasking, project assessment, scoping, estimation, time allocation/tracking, documentation, communication, testing, and solution deployment.

• Provides support for Dobson Connect deployments
• Responsible for provisioning Dobson Connect unified communications solutions
• Responsible for site surveys to validate customers' network readiness for Dobson Connect solutions
• Provides advanced technical support for various data networks, including configuration, performance, and security
• Provides technical support for Dobson Connect customers
• Ensures change control and other processes & procedures are followed
• Ensures that configuration documentation is completed when systems are deployed or modified
• Perform project assessments, scoping, and cost estimates
• Work in a technical resource capacity with sales teams for potential clients as required

• Advanced level knowledge of the following:
  • Operating systems such as Windows, Linux, iOS and Android
  • TCP/IP networking (DNS, DHCP, RAS, VPN, routing protocols, etc.)
  • Network concepts and functional working skills with various network technologies (create vLAN, create a static route, diagnose routing problems, configure ports, create VPN, etc.)
  • Advanced understanding of OS and Network security best practices and strategies
• Analytical and process-oriented approach to issues and assigned tasks
• Advanced level diagnostic methods and skills in a variety of environments
• Perform other duties as requested by the supervisor
• Advanced analytical and problem-solving skills
• Install fiber optic cables and equipment in business settings, ensuring proper connections and signal quality
• Perform site surveys to determine the best installation practices and identify any potential obstacles
• Configure and test fiber optic equipment, including routers, modems, and optical network terminals (ONTs)
• Troubleshoot and resolve issues related to fiber optic installations, including signal loss, connectivity problems, and equipment malfunctions
• Educate customers on the use and maintenance of installed fiber optic systems and provide excellent customer service
• Maintain accurate records of installations, repairs, and maintenance activities
• Adhere to safety protocols and industry standards during all installation and maintenance activities
• Collaborate with other technicians, engineers, and customer service representatives to ensure customer satisfaction
• Stay up to date with advancements in fiber optic technology and installation techniques
• Minimum of 2 years of experience in Information Technology infrastructure support
• Bachelor’s degree in computer science or related discipline or equivalent training and experience preferred
• The following certifications are relevant but not necessarily required for this position: MCA/MCM, MCSE, CCNA/CCIE/CISSP, EMCDA/EMCCA/EMCTA
• Must be able to provide a valid driver’s license and auto insurance and maintain a satisfactory driving record