IS Service Manager, Software Asset & License Management

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This position reports to:

ELIP CIO & US Country IS Manager__The Software Asset Manager (SAM) is a strategic role within the Country Information Systems (IS) organization responsible for governing the full lifecycle of software assets across the enterprise. This position leads software license strategy, cost optimization, vendor alignment, and compliance management to ensure the organization maximizes value from software investments while minimizing risk.

The role combines financial stewardship, vendor negotiation support, and operational governance to deliver transparency, efficiency, and control over the country’s software portfolio. The Software Asset Manager partners closely with IS Domain Delivery Managers, Procurement, Finance, Security, Architecture, and Business leaders to enable compliant, cost-effective, and scalable technology solutions.

The work model for the role is:
Hybrid in Cleveland OH, Cary NC, Fort Smith AR

Core Responsibilities:

Strategy & Governance Implement the country’s Software Asset Management (SAM) strategy, policies, and standards aligned with global Divisions and Business Areas Deploy established governance frameworks for software acquisition, deployment, usage, and retirement – aligned to the existing software ordering processes

Create visibility into software spend, utilization, and risk across the estate

Align software portfolio decisions with business and IS strategy, including support for all M&A transactions that require license management activity

License & Asset Lifecycle Management Manage the end-to-end lifecycle of software assets: request, procurement, deployment, maintenance, renewal, and retirement

Validate and ensure accurate license entitlement and consumption reporting

Support software rationalization and optimization initiatives

Facilitate redundant or underutilized software to reduce cost and complexity

Cost Management & Optimization Provide software budget transparency and cost tracking

Identify savings opportunities through license optimization, right-sizing, and contract consolidation

Support forecasting and budgeting of software renewals and true-ups/true-downs

Develop total cost of ownership (TCO) models and ROI analysis

Vendor & Contract Management Serve as primary IS point of contact for key software vendors and publishers

Provide licensing expertise during negotiations, renewals, and enterprise agreements

Interpret and advise on complex licensing models (subscription, SaaS, consumption, perpetual, hybrid)
Partner with Procurement to optimize contract terms and pricing

Compliance & Risk Management Ensure compliance with vendor licensing terms and regulatory requirements

Lead internal license audits and readiness for external vendor audits, aligned with global SAM team Mitigate legal and financial exposure related to non-compliance

Establish controls and reporting to proactively manage risk

Data, Reporting & Tooling Leverage SAM/ITAM tools to track inventory, usage, and entitlements

Develop dashboards and KPIs for software spend, compliance posture, and optimization progress

Provide regular reporting to IS and business leadership

Stakeholder Partnership Collaborate with Infrastructure, Security, Architecture, and Application teams to standardize software usage

Advise project teams on licensing implications during solution design

Educate stakeholders on licensing best practices and cost accountability

Required Qualifications Bachelor’s degree in Information Systems, Business, Finance, or related field8+ years experience in Software Asset Management, IT Asset Management, or technology financial management

Strong knowledge of software licensing models and contract structures

Experience managing major vendors (e.g., Microsoft, Oracle, Adobe, SAP, SaaS providers, cloud platforms)
Demonstrated success driving cost savings and optimization initiatives

Experience preparing for and managing software audits

Strong analytical, financial, and negotiation skills

Abi…