Data Analyst I - Sales Operations

Job Description

The Data Analyst - Sales Operations serves as an internal analytics consultant leading projects to translate data into valuable strategic and tactical insights that drive results for Arc Best Customer Management initiatives. This position is a results-oriented, self-starter that works with departments across the organization to develop and implement solutions that will optimize processes, improve productivity, and drive long-term customer value.

Responsibilities

* Collaborate with sales, marketing, service, product, and IT teams to implement and support programs that accelerate process improvement and efficiency.

* Develop deep understanding of data and technology suite to guide decision-making and solution development.

* Define and administer business rules and processes to streamline workflows and standardize performance measurement.

* Proactively identify areas for improvement and introduce innovative solutions factoring in customer needs, data analytics, industry best practices, etc.

* Support resource planning to optimize utilization, identify trends and risks, inform forecasts, and create growth opportunities.

* Analyze and support reporting of Customer Management performance metrics.

* Perform ad-hoc reporting and analysis.

* Other duties and projects, as assigned.

Requirements

Education:

* Bachelor's Degree Computer Science, Engineering, Mathematics, Business, or other related field, preferred

Experience:

* 2 years data analytics role

* Experience in CRM or similar technology, preferred

Computer

Skills:

* Proficient in Microsoft Office Suite and SQL, preferred

Competencies:

* Analytical Thinking

* Communicating for Impact

* Managing Multiple Priorities

* Modeling:
Data, Process, Events, Objects

* Problem Solving

* Process Management

* Producing Results

Other Details

Work Hours:

* Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements:

* Minimal (0%-25%)

Compensation:

* This is a salary position paid biweekly.

About Us

Arc Best is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes.

At Arc Best, you're part of a team grounded in our core values:
Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.