Service Manager

Riggs CAT

Description:

The Service Manager is responsible for coordinating and overseeing the daily activities for the Service Department and provides leadership to the Service Department by performing the following duties personally or through subordinate(s).

• Maintain a high level of customer satisfaction.
• Schedule service and open and close work orders.
• Keep track of technicians’ time.
• Serves as lead person in the shop, advising technicians on technical questions.
• Schedule and dispatch field technicians.
• Maintain warranties on engines, machines, and other equipment.
• Demonstrate a positive and professional behavior, flexibility, and effective communication skills in interactions with others both internally and externally.
• Demonstrate professional behavior, influence people rather than demand others.
• Manage and supervise the Service department operations and staff.
• Responsible for the overall direction, coordination, and evaluation of the service department.
• Speak effectively before groups of customers or employees.
• Prepare quotes and ensure work orders are closed in a timely manner.
• Ensure compliance with all safety and environmental requirements.

Equal employment opportunity, including veterans and individuals with disabilities.