Route Supervisor

Route Supervisor

Route Supervisor shall support the Director with leadership of the safe, timely, and effective delivery of linen and other assigned products to the customers to whom Superior Linen Service provides professional laundry. The manager in this role must have extremely strong interpersonal, organizational and time management skills.

Responsibilities include:

• Maintaining a strong professional relationship with Route Service Representatives (drivers), clients and other personnel as a member of the Superior Linen Service leadership team.
• Assisting with recruiting, selecting, training, managing, disciplining, and terminating RSRs as necessary and appropriate in order to maintain a highly effective, highly reliable, and extremely safety focused team.
• Overseeing transportation vehicles utilized within the scope of Superior Linen Service route operations as well as relations with vendors that provide leased vehicles and/or service to maintain a consistent and safe operation of vehicles as assigned by the Director.
• Recording, tracking, and reporting data that supports the Superior Linen Service operations as well as clientele in order to aid in achieving consistently high-quality service outcome that illustrate the value that Superior Linen Service provides to their hospital.
• Communicating to Superior Linen Service management with regard to issues, concerns, etc. related to transportation and logistical services.
• Compiling data, verifying information, and producing reports as assigned by the Director.

Essential duties and other responsibilities include:

• Supporting operations management through continuous high-level communication between operations management and RSRs.
• Investigating client issues and concerns to determine root cause and immediate course of correction and sustained improvement as assigned by the Director.
• Supporting operation functions through compilation of data for illustration of metrics and outcomes.
• Participating and adding value to committees, meetings, activities.
• Partnering in leadership throughout division as strong role model.
• Maintaining an environment that is safe through cleanliness and in an orderly condition. Routinely and continuously observing RSRs for safe practices including but not limited to safe handling of infectious materials.
• Demonstrating knowledge of EEO policy.
• Demonstrating and promoting Superior Linen culture, values and management philosophy.

People management includes:

• Constant resource and reminder of the highest level of quality client and coworker interaction.
• Encouraging staff to participate in additional training, education, and/or self-development.
• Routinely riding along with RSRs for the purpose of observation and training enhancement.

Administration includes:

• Providing high level of communication, keeping all managers/directors informed of activities, needs or concerns.
• Maintaining records and statistics for administrative and regulatory purposes.
• Maintaining high quality relationships with vendors and service providers so as to enhance the professional image of Superior Linen Service in our business community.

Core competencies include:

• Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
• Computer Literacy - Using computers effectively and efficiently in the working environment.
• Customer focus – Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.
• Decision making – Drawing correct and realistic conclusions and making timely decisions based on available information.
• Empathy – Showing interest in other people's feelings, attitudes, and reasoning.
• Integrity – Upholding generally accepted social and ethical standards in job-related activities and behaviors.
• Leadership – Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.
• Oral communication – Shaping and expressing ideas and information in an effective…