Server, Server​/Wait Staff

responsibilities

• greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
• looks for visual and verbal cues to identify the experience the guest wants and customizes the service to meet those expectations.
• promptly and accurately takes food and beverage requests from guests.
• ensures expedient service of food and beverages to the guest.
• frequently checks up on the guests and uses visual cues to provide silent service as appropriate.
• learns tgif menu and beverages, expertly recommends and upsells items.
• ids all guests ordering alcoholic beverages who appear to be 40 years old or younger.
• follows all fridays service style standards.
• accurately rings all orders into the pos system while simultaneously interacting with guests when applicable.
• practices conversational ordering by mentioning current promotional features.

• a tgi fridays server (w/w) must be able to carry natural conversation with guests without sounding scripted or intrusive.
• must be able to deliver plates and food and clear tables.
• must be able to hear well amongst loud background noise.
• must be dressed neatly and well groomed in company approved uniform at all times.
• must be able to operate p.o.s. System, make change correctly and make credit card transactions accurately.
• must be able to calmly respond to angry guests and notify a manager.
• must be able to read and write notes to hearing impaired guests.
• must be able to read menus to sight‑impaired guests.
• must be able to verbalize menu items clearly to guests while taking their orders or responding to their request.
• must be able to read and write.
• must be able to stand and walk during entire shift.
• must be able to reach, bend, stoop and wipe counters/tables.

• health insurance.
• uniform policy for all positions.
• tips paid nightly.

disclaimer: this content represents the role of a tgi fridays inc. Employee. You are applying to a franchise location where franchisees may include different or additional requirements. Please verify actual requirements during the interview.