Store Manager; NorthPark

Overview Company Overview

We are Moncler. The brand of extraordinary.

At the intersection of luxury, culture, and performance, Moncler creates elevated products and experiences that inspire our clients and redefine modern luxury. Guided by our purpose, to unleash the extraordinary in everybody, and our core values, Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we bring passion, creativity, and excellence to everything we do.

Joining Moncler means being part of a dynamic retail environment where style, service, and human connection come together, and where you have the opportunity to grow, contribute, and make an impact.

The Store Manager, North Park Center is the commercial and cultural leader of the boutique, accountable for business performance, exceptional client experiences, operational excellence, and the development of a high-performing team. Located within one of the region's premier shopping and entertainment destinations, the boutique serves a diverse local, domestic, and international clientele. The Store Manager understands the luxury retail market, translates business insights into clear action plans, and creates an environment where clients and employees feel welcomed, engaged, and inspired.

This role partners closely with Regional Leadership and cross-functional teams to execute company priorities, develop talent, and represent the Moncler brand inside and outside the boutique.

• Lead overall store performance, achieving sales, profitability, productivity, client development, and operational objectives.
• Develop and execute store-specific business strategies in partnership with Regional Leadership, translating company priorities into clear action plans.
• Analyze KPIs, traffic, inventory performance, client trends, and market opportunities to identify actions that drive sustainable results.
• Drive continuous improvement across sales, conversion, UPT, CRM capture, productivity, repurchase rate, and inventory productivity.
• Manage store expenses, payroll, and scheduling while maximizing productivity and profitability.

• Champion the Moncler Client Promise and ensure the team consistently delivers exceptional, personalized luxury experiences.
• Maintain a highly visible presence on the sales floor through Client Experience Management, coaching in the moment and engaging directly with clients and VICs.
• Build a strong culture of clienteling, networking, CRM excellence, and long-term relationship development.
• Partner with Client Relations and cross-functional teams to execute events and activations that strengthen client engagement and brand awareness.
• Resolve escalated client situations with professionalism, empathy, sound judgment, and a commitment to protecting the relationship.

• Lead, inspire, coach, and develop the store team, fostering a culture of accountability, collaboration, inclusion, and excellence.
• Recruit, onboard, develop, and retain top luxury retail talent while building a strong internal and external talent pipeline.
• Set clear expectations and provide timely, specific, and actionable feedback through regular coaching, performance conversations, and development planning.
• Build bench strength through succession planning and deliberate development of future leaders.
• Lead engaging daily briefings and team meetings that reinforce business priorities, product knowledge, company values, and recognition.

• Ensure consistent execution of company policies, procedures, and standards across scheduling, payroll, inventory, cash handling, shipping and receiving, loss prevention, compliance, and after-sales service.
• Partner with Visual Merchandising to maintain exceptional presentation standards that reflect Moncler's global brand image.
• Safeguard company assets through strong operational controls, close partnership with Operations and Asset Protection.
• Evaluate store processes and identify opportunities to improve efficiency, inventory accuracy, productivity, and the overall client experience.
• Support product launches, leadership visits, special projects, and regional priorities with exceptional execution.

• Partner with Regional Leadership, Human Resources, Retail Training, Operations, Merchandising, Planning, Visual Merchandising, Client Relations, Asset Protection, and Finance to drive store priorities.
• Collaborate with…